Nicole Currington

Business and operations professional with 25+ years of experience in customer service, administration, finance, healthcare, billing, and account management. Strong communicator with proven skills in organization, problem-solving, records management, and daily business operations.

Biller - CommuniCare Health Services

(2025-01 - 2026-12)

• Provided responsive account and billing support for multiple skilled nursing and long-term care facilities.
• Communicated with facility leadership, insurance providers, and other stakeholders to resolve account and reimbursement issues.
• Investigated billing discrepancies, corrected account information, and maintained accurate records and documentation.
• Managed high-volume administrative tasks while maintaining accuracy, confidentiality, and attention to detail.
• Supported timely resolution of outstanding accounts and customer-related financial questions.

Accounting Representative - Riverside Manufacturing / Faria Beede Instruments

(2017-01 - 2025-12)

• Supported daily administrative and financial operations, including accounts receivable, accounts payable, collections, and reconciliation.
• Processed customer payments, monitored account balances, and followed up on overdue accounts.
• Communicated with customers and vendors to research and resolve billing and payment discrepancies.
• Processed vendor invoices and weekly payment runs while maintaining organized financial records.
• Supported month-end activities and helped ensure accurate, timely financial information.

Business Office Manager & Centralized Biller - Covenant Care

(2015-01 - 2017-12)

• Promoted from Centralized Biller to Business Office Manager based on performance, reliability, and expertise.
• Managed daily business office functions involving resident accounts, insurance billing, collections, trust accounts, and documentation.
• Served as a resource for residents, families, staff, and insurance providers regarding account and financial questions.
• Verified information for new admissions and coordinated insurance and reimbursement processes.
• Created payment arrangements and resolved complex account issues with professionalism and discretion.
• Trained Business Office Managers and billing staff on procedures, systems, and best practices.

Centralized Medical Biller - American Senior Communities

(2014-01 - 2015-12)

• Provided administrative and billing support for multiple senior living and rehabilitation facilities.
• Processed insurance billing, posted payments, maintained account records, and followed up on unpaid claims.
• Reviewed information for billing accuracy and helped resolve reimbursement delays.
• Communicated with internal teams and external parties to support accurate account resolution.

Healthcare Administration & Patient Services - Three Rivers Dermatology / Windy Ridge Skin Care Centre; InQuest Health System, PC

Banking & Financial Services - Wells Fargo Bank

Administrative Support & Customer Service - C.O.R.E. Group, Inc.; Applebee's Grill & Bar

Bachelor of Arts - Communication & Public Relations - Purdue University Fort Wayne (2007-12)