Nicole Irene

Dedicated healthcare professional with over six years of progressive experience in patient care, cardiac telemetry monitoring, healthcare operations, and staff leadership. Experienced in supervising teams, coordinating patient care, managing daily operations, and collaborating across interdisciplinary departments to improve quality and efficiency. Currently pursuing an Associate Degree in Healthcare Administration with a passion for advancing into healthcare leadership and operational management.

Cardiac Monitor Technician (CNA III - Cardiac Secretary) at Manchester Memorial Hospital | Hartford Health Care (2025-11 – Present)

• Monitoring up to 50 inpatient telemetry patients and 24 Emergency Department monitors simultaneously. Prepare telemetry equipment for new admissions while maintaining accurate Epic documentation.
• Provide rhythm strips to nursing staff at the beginning of each shift as clinically indicated.
• Prepare, assign, troubleshoot and discontinue telemetry monitors for admissions, transfers and discharges.
• Coordinate emergency pages, Rapid Response Notifications, and urgent provider communication.
• Maintain accurate documentation using Epic while ensuring continuous cardiac monitoring and patient safety.
• Support unit operations by managing telephone communications, coordinating patient information, and assisting with administration workflows.

CNA III (CNA / Cardiac Secretary) at Manchester Hospital | ECHN (2023-10 – 2025-11)

• Delivered compassionate direct patient care, including bathing, feeding, mobility assistance, vital signs, and activities of daily living.
• Maintained accurate patient records, admissions, discharges, physician orders, and unit documentation.
• Assisted physicians and nursing staff by coordinating patient flow, preparing documentation, and supporting daily unit operations.
• Monitored patient status, communicated significant changes promptly, and assisted during emergency situations.
• Managed the ICU patient tracking board to ensure accurate, real time patient information.
• Served as a communication liaison between healthcare providers, ancillary departments, patients and families.
• Utilized electronic system to document patient information while maintaining HIPPA compliance and regulatory standards.

Certified Nursing Assistant at Coventry Public Schools (2021-10 – 2023-10)

• Individualized student care: Provided one-to-one support for a student with special healthcare and developmental needs, assisting with activities of daily living, mobility, feeding, and personal care while promoting independence and dignity.
• Educational & Behavioral Support: Collaborated with teachers and support staff to facilitate classroom participation, adapt activities to the student's abilities, and encourage academic and social development.
• Interdisciplinary Collaboration: Worked closely with special education teachers, therapists, school nurses, and families to implement individualized education and healthcare plans (IEPs) while maintaining consistent communication regarding student progress.
• Documentation & Compliance: Maintained accurate documentation of daily care, behavioral observations, and student progress while ensuring compliance with school policies, healthcare protocols, and confidentiality standards.
• Safety & Student Advocacy: Monitored the student's health and safety throughout the school day, responding appropriately to changing needs and advocating for an inclusive, supportive learning environment.

Support Coordinator at Horizons Inc. (2018-12 – 2021-10)

• Leadership & Staff Management: Supervised approximately 20 direct support professionals, providing scheduling, coaching, performance feedback, and disciplinary action while maintaining compliance with agency policies and quality care standards.
• Program & Case Coordination: Managed care for three individuals with developmental disabilities, coordinating medical appointments, annual planning meetings, behavioral support plans, and services with DDS, families, and interdisciplinary teams.
• Financial & Budget Management: Oversaw individual and household budgets, processed bill payments, managed purchasing, and ensured responsible stewardship of financial resources.
• Behavioral Crisis Response: Served on the agency's Behavioral Response Team (BRT), responding to behavioral crises at multiple residential locations and assisting staff with de-escalation and intervention strategies.
• Regulatory Compliance & Documentation: Ensured documentation met DDS and agency requirements, maintained accurate records, monitored medication administration, and prepared for audits and annual reviews.
• Operations Management: Directed daily residential operations, including staffing, transportation, appointments, meal planning, household maintenance, and vendor coordination to ensure a safe and supportive living environment.
• Interdisciplinary Collaboration: Partnered with directors, coordinators, healthcare providers, families, and community agencies to develop individualized support plans and improve quality of care.

Associate Degree in Healthcare Administration – Campus EDU (2028-11)

High School Diploma – Parish Hill High School (2010-06)