Nicole Stonecipher

Dynamic leader and effective communicator with a proven track record at Brook and Whittle, enhancing customer satisfaction and streamlining operations. Excelled in warehouse management and multitasking, significantly reducing order errors and improving inventory accuracy. Skilled in Microsoft Excel and fostering team collaboration, consistently delivering results beyond expectations.

Shipping Manager and Production Support at Brook and Whittle (2013-12 – Present)

• Pulled, verified, and packaged items for shipment.
• Prepared shipping documents and invoices, processed payments, and fielded client questions.
• Enhanced customer satisfaction by resolving shipment issues promptly and professionally.
• Reduced order errors with thorough quality control checks before dispatching shipments.
• Collaborated with sales team to ensure accurate order fulfillment and timely delivery of priority shipments.
• Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
• Boosted inventory and recordkeeping accuracy by conducting thorough inspections and comparing shipment contents with documentation.
• Trained and supervised warehouse staff in proper handling techniques for safe loading and unloading of goods.
• Determined most cost-effective procedures and routes for shipments.
• Conducted counts and audits of inventories to identify and resolve discrepancies in records.

Office Administrator at Brook and Whittle (2013-12 – 2020-01)

• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Maintained electronic and paper filing systems for easy retrieval of information.
• Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
• Tracked office supplies and restocked low items to keep team members on-task and productive.
• Contributed to a positive work environment by fostering strong working relationships among colleagues.
• Increased customer satisfaction through professional handling of inquiries and prompt resolution of issues.
• Demonstrated exceptional multitasking abilities while juggling diverse responsibilities, including reception duties and ad-hoc administrative tasks.
• Assisted in preparation and processing of payroll to facilitate prompt staff payments.
• Expedited invoice processing by accurately reviewing vendor submissions, reconciling accounts payable discrepancies, and conducting timely payments.
• Safeguarded company information by maintaining strict confidentiality protocols and ensuring secure document storage practices.

Office Administrator at Specialty Finishing Group (2001-03 – 2013-12)

Bachelor of Arts in Mathematics And Computer Science – Lewis University (2001-05)