Shipping Manager and Production Support at Brook and Whittle (2013-12 – Present)
- Pulled, verified, and packaged items for shipment.
- Prepared shipping documents and invoices, processed payments, and fielded client questions.
- Enhanced customer satisfaction by resolving shipment issues promptly and professionally.
- Reduced order errors with thorough quality control checks before dispatching shipments.
- Collaborated with sales team to ensure accurate order fulfillment and timely delivery of priority shipments.
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
- Boosted inventory and recordkeeping accuracy by conducting thorough inspections and comparing shipment contents with documentation.
- Trained and supervised warehouse staff in proper handling techniques for safe loading and unloading of goods.
- Determined most cost-effective procedures and routes for shipments.
- Conducted counts and audits of inventories to identify and resolve discrepancies in records.
Office Administrator at Brook and Whittle (2013-12 – 2020-01)
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
- Contributed to a positive work environment by fostering strong working relationships among colleagues.
- Increased customer satisfaction through professional handling of inquiries and prompt resolution of issues.
- Demonstrated exceptional multitasking abilities while juggling diverse responsibilities, including reception duties and ad-hoc administrative tasks.
- Assisted in preparation and processing of payroll to facilitate prompt staff payments.
- Expedited invoice processing by accurately reviewing vendor submissions, reconciling accounts payable discrepancies, and conducting timely payments.
- Safeguarded company information by maintaining strict confidentiality protocols and ensuring secure document storage practices.
Office Administrator at Specialty Finishing Group (2001-03 – 2013-12)
