Nictoryia

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.I am a 26-year-old entrepreneur

Self-Employed at BookWithNicki (2020-08 – Present)

• Worked with cross-functional teams to achieve goals.
• Managed household errands and other essential duties.
• Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
• Provided support and guidance to colleagues to maintain a collaborative work environment.
• Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
• Conducted testing of software and systems to ensure quality and reliability.
• Completed day-to-day duties accurately and efficiently.
• Conducted system analysis and testing to identify and resolve technical issues or inefficiencies.
• Managed inventory and supplies to ensure materials were available when needed.
• Prioritized and organized tasks to efficiently accomplish service goals.
• Operated equipment and machinery according to safety guidelines.
• Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
• Displayed strong telephone etiquette, effectively handling difficult calls.
• Exceeded customer satisfaction by finding creative solutions to problems.
• Approached customers and engaged in conversation through use of effective interpersonal and people skills.

Customer Service Representative at Continuum (2021-10 – 2023-04)

• Answered customer inquiries and provided accurate information regarding products and services.
• Provided accurate information about products and services to customers.
• Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
• Gathered customer feedback through surveys and used the data to improve customer service.
• Developed positive relationships with customers through friendly interactions.
• Maintained a high level of professionalism when dealing with difficult customers.
• Resolved customer complaints promptly and efficiently.
• Answered customer inquiries via phone, email, and chat.
• Performed administrative tasks such as filing paperwork, updating databases and generating reports.
• Conducted regular follow-up calls with customers after resolving their issues.
• Resolved complex problems by working with other departments to provide solutions that meet customer needs.
• Provided excellent customer service to resolve customer complaints in a timely manner.

Assistant Manager at Jack in the Box (2018-05 – 2020-07)

• Maintained accurate records of sales transactions using point-of-sale systems.
• Conducted regular performance reviews for employees to identify areas of improvement.
• Supervised daily operations including scheduling shifts, assigning duties.
• Communicated regularly with customers to gain insights into their needs.
• Resolved conflicts between team members in an effective manner.
• Managed customer service inquiries and complaints in a timely manner.
• Organized training sessions for new hires to familiarize them with the workplace environment.
• Ensured compliance with safety regulations and company policies.
• Established processes for monitoring customer satisfaction levels.
• Provided guidance and support to junior staff members on daily tasks, projects, and objectives.

Associate of Science in Health And Human Services – Ultimate Medical Academy - Clearwater (2022-12)