Nikki Vue

Provisional-Licensed Graduate of Social Work (P-LGSW) with over 5 years of experience in healthcare case management, crisis intervention, and patient advocacy. Proven track record of navigating complex medical and insurance structures, coordinating care across interdisciplinary teams, and managing high-volume caseloads in-person and remote environments. Highly skilled in electronic health record (EHR) systems, benefit verification, and patient assistance programs.

Social Worker at DaVita Kidney Care (2025-05 – Present)

• Complete detailed psychosocial assessments and individualized care plans for patients managing chronic kidney disease.
• Educate patients and family members on healthcare logistics, including Medicare, Medicaid, private insurance benefits, and pharmaceutical assistance programs.
• Partner daily with physicians, nurses, and dietitians via phone and secure digital channels to coordinate treatment and align care goals.
• Maintain clinical documentation and progress notes in compliance with state and federal healthcare standards.

Developmental Specialist III at Tresco, Inc. (2024-05 – 2025-05)

• Managed a diverse caseload, balancing home-based and virtual visits to deliver structured care and meet strict billable service requirements.
• Compiled precise assessment summaries, progress reports, and interdisciplinary recommendations under tight, state-regulated deadlines.
• Ensured highly accurate data entry and managed secure digital patient files in alignment with strict compliance and accreditation standards.

Clinical Therapist & Community Support Worker (Hybrid) at Non-Violence Works (2022-05 – 2023-09)

• Delivered virtual therapy and resource coordination, consistently maintaining a target caseload of 25+ billable units per week.
• Maintained daily clinical documentation and case notes utilizing the agency's secure remote database.
• Assisted clients in navigating local safety-net resources, independent living supports, and financial assistance programs.

Scheduler & Lead Intake Coordinator at Entira Family Clinics / EPOCH Integrated Health Services (2015 – 2018)

• Managed multi-line phone queues, triaged incoming patient calls, and collected initial demographic and insurance information.
• Coordinated schedules for therapists and psychiatrists across multiple clinic locations, resolving scheduling conflicts efficiently.

Master of Social Work in Social Work – New Mexico State University

Bachelor of Social Work in Social Work – New Mexico State University