Nina Nguyen

Content quality and program management professional with 8+ years of experience supporting Microsoft Store digital content, app evaluation, merchandising, campaign operations, and quality control workflows. Experienced in assessing high volumes of apps, games, editorial content, and promotional campaigns for relevance, accuracy, credibility, user value, and business impact. Skilled in close reading, structured reasoning, CMS workflows, A/B testing, KPI tracking, stakeholder coordination, and remote execution.

Targeting remote AI data annotation and AI response evaluation roles involving prompt-response comparison, rubric-based assessment, content review, and human-in-the-loop quality improvement.

Career Break - Independent Creative, Research & AI Workflow Projects - Remote / International

(2023-07)

• Took an intentional career break focused on personal development, wellness, writing, independent research, and creative project development.
• Built AI-assisted workflows for writing, research synthesis, content planning, digital organization, and self-directed project management.
• Practiced prompt refinement, AI output comparison, editing, and response improvement for clarity, usefulness, tone, accuracy, and instruction-following.

Team Lead - Content Program Manager - Velatrio Consulting - Remote

(2022-01 - 2023-06)

• Curated and programmed editorial content for Microsoft Store on Windows using internal CMS tools.
• Established and implemented quality control procedures to ensure content accuracy, credibility, and publishing readiness.
• Reviewed editorial content for clarity, consistency, relevance, user value, and alignment with merchandising goals.
• Coordinated content workflows across internal teams to maintain timely delivery and quality standards.

Project Manager - Velatrio Consulting - Remote / Redmond, WA

(2016-08 - 2023-06)

• Partnered with internal and external cross-functional teams to deliver targeted merchandising, personalized experiences, and experimentation for Microsoft Store on Windows.
• Managed back-end campaign processes to ensure asset readiness, launch accuracy, and user targeting quality.
• Implemented A/B testing and targeted merchandising strategies to support KPI and ROI goals.
• Created and maintained scalable methods for campaign measurement, performance tracking, and reporting.
• Translated stakeholder needs into structured workflows, documentation, and repeatable operational processes.

Merchandising Manager - Insight Global - Redmond, WA

(2014-11 - 2016-08)

• Coordinated with internal and external teams to develop effective Microsoft Store content and promotional campaigns.
• Applied knowledge of local culture, user behavior, and market relevance to select apps and games for merchandising.
• Discovered, assessed, and prioritized high volumes of Windows Phone and Windows apps each week for content quality, promotional fit, and user appeal.
• Evaluated apps and games based on relevance, quality, customer experience, and revenue potential.

Mobile Application Content Specialist - Insight Global - Microsoft Studio, Redmond, WA

(2014-04 - 2014-11)

• Discovered and assessed high volumes of Windows Phone and Windows apps each week for content and promotional quality.
• Identified high-potential apps and games and advocated recommendations to merchandising team members.
• Provided feedback on improvement areas within the app evaluation and content review process.

Bachelor's Degree - International Business - Western Washington University (2010 - 2012)

Bilingual High School Diploma - French - Le Hong Phong High School for the Gifted, HCMC, Vietnam (2005 - 2008)