Nina Phouthavong

Patient Service Representative - BAYLOR SCOTT & WHITE HOSPITAL (BUMC)

(2020-01)

Receptionist - MILLIMAN

(2019-10 - 2020-01)

Answer and direct all external and internal calls in a professional manner
Ensure all visitors and guests sign in and have been assigned security badges
Submit and manage maintenance requests with property management
Provide building security with new hire and terminated employees information for security badges and garage parking access
Schedule, plan, and coordinating meetings, events, and audio-visual equipment
Provide office support services to Business Services group
Organize CCER receipts for Business Services as required
Responsible for collecting and compiling various data to create reports, letters, and memos
Perform accounting functions related to accounts payable and accounts receivable

Cash Posting Specialist - EYE CARE SERVICE PARTNER (ESP) - Dallas, Texas

(2018-03 - 2019-10)

Prepares EFT download from bank in an accurate, timely and compliant manner
Posts EFTs - manual and electronic batches
Reconcile EFT deposits daily
Pull lockbox deposits from Cashpro and post
Print lockbox correspondence daily for distribution to Rev Cycle teams
Reconcile Lockbox Deposits on a daily basis
Post remote deposits on a weekly basis
Alert Leads/Manager of missing files
Log deposits that are missing files for the EDI team to research
Report non patient cash to accounting on a daily basis
Review open batches on a weekly basis for possible missing payments and timely denial posting
Run unapplied report on a weekly basis to correct unapplied payments
Post manual denials received in lockbox correspondence daily/weekly

Front Office/Scheduler - ORTHOPEDICS ASSOCIATES OF DALLAS

(2015-08 - 2018-02)

Greeting patients, check-in and out
Insurance verification for commercial and government payers
Scheduling for 20-30 MRI's and imaging procedures per day
Coordinate the patient's schedule with third party imaging companies and diagnostic companies
Strong knowledge of orthopedic terminology
Retrieve medical records by following chart-out procedures; documenting reasons charts cannot be retrieved for statistical and follow-up purposes
Maintain master patient index by completing assigned portion of daily audit trail; corrects and communicates problems per established procedures
Assist call center with patient scheduling, create and process the patient care record
Worked on the EMR system Centricity

Records Management - BLUE CROSS BLUE SHIELD - Dallas, Texas

(2011-02 - 2014-12)

Administered management policies designed for the working of the business records and their information more effectively
Implemented the record management policies which is intended to standardize the filling, protecting and retrieving records, reports and other information which are required by various levels of management at different times
Established regular conference with other administers to make sure that all the complaints regarding the record keeping is handled effectively

Senior Customer Service Representative - UT SOUTHWESTERN - Dallas, Texas

(2008-01 - 2011-02)

Professionally processed several calls per day, providing information and service to ensure customer satisfaction
Worked with company systems such as GroupWise for handling customer account inquiries accurately providing information to ensure resolution of service complaints and increased customer satisfaction
Responsible for welcoming patients and checking in patients for appointments
Handle incoming calls and respond to queries in a warm and professional manner
Perform responsibilities of maintaining and updating patient's insurance and demographic information in the system
Communicate with bookkeeping staff to gather information on current patient's accounts
Responsible for collecting payments from patient's by following the insurance guidelines

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