Nina Yang

Detailed-oriented Administrative Assistant with over 10 years of customer service experience and more than 7 years of administrative support experience. Skilled in payroll support, employee onboarding, budgeting, invoicing, customer relations, and office management. Currently pursuing a Bachelor of Science in Human Resource Management with a strong interest in human resources, employee relations, and organizational operations.

Recognized for being dependable, a quick learner and able to manage multiple priorities in fast-paced environments.

Administrator Assistant - C.W. Houle, Inc. - Shoreview, MN

(2018-08)

Provide administrative support by managing daily office operations, managing incoming and outgoing phone communications, processing mail and maintaining organized records.

• Assist with budget preparation, bank deposits, financial recordkeeping and ledger maintenance.
• Prepare invoices, job estimates, spreadsheets, and perform basic accounting functions.
• Support payroll processing by entering employee information into Sage 300 Construction & Real Estate program.
• Coordinate new employees onboarding by processing employment paperwork, tax forms, and personnel documentation.
• Maintain confidential employee and financial records with accuracy.
• Operate and troubleshoot office equipment including scanners, copiers, printers, and fax machines
• Collaborate with management to improve office efficiency and workflow.

Customer Service Representative I - LTCG - Woodbury, Minnesota

(2016-08 - 2018-07)

Assisted policyholders by phone and email with questions regarding long-term care insurance benefits, claims and eligibility.

• Delivered high-quality customer service while resolving complex inquiries efficiently.
• Documented customer interactions, service requests, and follow-up actions using internal systems.
• Maintained accurate customer records and updated databases.
• Cross-trained in customer service and claims processing for New York Life and CalPERS Long Term Care accounts.
• Collaborated with internal departments to ensure timely issue resolution and customer satisfaction.

Medical Assembler – Batteries and Acuity department - Boston Scientific - Arden Hills, Minnesota

(2014-05 - 2016-08)

Assembled medical devices in a regulated manufacturing environment while meeting strict quality standards.

• Followed FDA and company procedures to ensure product safety and compliance.
• Recorded daily production data using Microsoft Excel.
• Performed routine equipment checks and reported maintenance needs.
• Trained new employees on equipment operations, quality standards, and production procedures.
• Maintained a clean, organized and safety-focused work environment.

Bachelor of Science - Human Resource Management - Metropolitan State University (2027-05)

High School Diploma - Centennial Senior High School (2011-06)