Ninushca Perez

Accomplished Housekeeping Manager with extensive experience leading teams of up to 60+ staff in high-volume hotel environments. Skilled in operations management, staff training, and quality assurance, with expertise in OPERA, HotSOS, and compliance standards. Proven track record of optimizing labor, enhancing guest satisfaction, and maintaining rigorous cleanliness and safety protocols.

Willing to relocate: Anywhere

Housekeeping Supervisor - The Service Companies (Hospitality Services) - Bethlehem, PA

(2023-07 - 2026-07)

• Oversaw daily housekeeping operations, optimizing occupancy tracking, arrivals, departures, and deep cleaning projects to ensure efficient workflow
• Supervised and supported a team of 60+ employees, improving productivity and maintaining high-quality standards
• Developed and adjusted employee schedules, achieving labor cost control while meeting operational needs
• Performed daily guest room and public area inspections, ensuring 100% compliance with brand standards and SOPs
• Implemented new cleaning procedures and inspection checklists, increasing efficiency and consistency across teams

Housekeeping Manager - Holiday inn - Hamilton boulevard Allentown Pa, 18103

(2023-05 - 2023-05)

• Conducted Opera training, managed inventory and ordering, and led hiring and interviewing processes to build a skilled team
• Completed IHG training and certification, and delivered inspection and laundry Ecolab training to ensure compliance
• Managed 15 employees for a 108-room, 4-floor property, maintaining high cleanliness standards
• Organized and developed housekeeping operations, achieving high standards of cleanliness and infection control
• Supervised two housemen and two laundry employees daily, ensuring smooth departmental operations

Executive Housekeeping Manager - ALlentown Park Hotel Ascend Collection by Choice Hotels - Allentown,PA

(2021-01 - 2021-01)

• Interviewed, hired, and trained new employees, building a high-performing housekeeping team
• Managed inventory, maintenance, and ordering, ensuring adequate supplies and smooth operations
• Forecasted and strategized staffing needs, leveraging excellent interpersonal skills with employees and guests
• Demonstrated impeccable attention to detail through room inspections and collateral management, overseeing 13+ staff
• Prioritized and accomplished a wide range of tasks each shift, maintaining operational efficiency

Executive Housekeeping Manager - Candlewood suites - Bethlehem, PA

(2018-08 - 2020-11)

• Interviewed, hired, and trained new employees, strengthening team capabilities
• Managed inventory, maintenance, and ordering, ensuring operational readiness
• Scheduled staff and provided Opera training, optimizing workflow and system utilization
• Forecasted and strategized staffing, demonstrating strong interpersonal skills with employees and guests
• Maintained impeccable attention to detail through room inspections and collateral management, overseeing 14+ staff

Housekeeping Inspector - Holiday inn - cherry lane Bethlehem PA

(2016-02 - 2018-09)

• Prioritized and accomplished a wide range of tasks each shift, ensuring operational efficiency
• Supported laundry, houseperson, and housekeeping teams as needed, enhancing department flexibility
• Utilized Opera knowledge and experience to streamline operations and conducted interviews with new applicants

Housekeeping Supervisor/Inspector - Homewood Suites - Branchburg, NJ

• Interviewed, hired, and trained new employees, improving team performance and retention
• Managed inventory maintenance and ordering, ensuring supply availability
• Provided Excel training, handled front desk check-in, and scheduled staff to optimize operations
• Forecasted and strategized staffing needs, leveraging excellent interpersonal skills with employees and guests
• Managed 14+ staff, 2 housemen, and 2 laundry employees, utilizing ON-Q training to enhance service quality

Housekeeping Manager - Towneplace suites - Branchburg, NJ

• Assisted with the opening of a new 111-room hotel with 3 floors, ensuring operational readiness
• Utilized Fosse knowledge and experience to support Q-A state inspection compliance
• Interviewed, hired, and trained new employees, building a capable housekeeping team
• Managed ordering and inventory maintenance, scheduling, forecasting, and strategizing to optimize department performance
• Demonstrated excellent interpersonal skills with employees and guests, maintaining impeccable attention to detail and managing a team of 18

Bilingual - CNA Nursing School (2017-11 - 2018-01) Plainfield, Nj, US