Housekeeping Supervisor - The Service Companies (Hospitality Services) - Bethlehem, PA
(2023-07 - 2026-07)
- Oversaw daily housekeeping operations, optimizing occupancy tracking, arrivals, departures, and deep cleaning projects to ensure efficient workflow
- Supervised and supported a team of 60+ employees, improving productivity and maintaining high-quality standards
- Developed and adjusted employee schedules, achieving labor cost control while meeting operational needs
- Performed daily guest room and public area inspections, ensuring 100% compliance with brand standards and SOPs
- Implemented new cleaning procedures and inspection checklists, increasing efficiency and consistency across teams
Housekeeping Manager - Holiday inn - Hamilton boulevard Allentown Pa, 18103
(2023-05 - 2023-05)
- Conducted Opera training, managed inventory and ordering, and led hiring and interviewing processes to build a skilled team
- Completed IHG training and certification, and delivered inspection and laundry Ecolab training to ensure compliance
- Managed 15 employees for a 108-room, 4-floor property, maintaining high cleanliness standards
- Organized and developed housekeeping operations, achieving high standards of cleanliness and infection control
- Supervised two housemen and two laundry employees daily, ensuring smooth departmental operations
Executive Housekeeping Manager - ALlentown Park Hotel Ascend Collection by Choice Hotels - Allentown,PA
(2021-01 - 2021-01)
- Interviewed, hired, and trained new employees, building a high-performing housekeeping team
- Managed inventory, maintenance, and ordering, ensuring adequate supplies and smooth operations
- Forecasted and strategized staffing needs, leveraging excellent interpersonal skills with employees and guests
- Demonstrated impeccable attention to detail through room inspections and collateral management, overseeing 13+ staff
- Prioritized and accomplished a wide range of tasks each shift, maintaining operational efficiency
Executive Housekeeping Manager - Candlewood suites - Bethlehem, PA
(2018-08 - 2020-11)
- Interviewed, hired, and trained new employees, strengthening team capabilities
- Managed inventory, maintenance, and ordering, ensuring operational readiness
- Scheduled staff and provided Opera training, optimizing workflow and system utilization
- Forecasted and strategized staffing, demonstrating strong interpersonal skills with employees and guests
- Maintained impeccable attention to detail through room inspections and collateral management, overseeing 14+ staff
Housekeeping Inspector - Holiday inn - cherry lane Bethlehem PA
(2016-02 - 2018-09)
- Prioritized and accomplished a wide range of tasks each shift, ensuring operational efficiency
- Supported laundry, houseperson, and housekeeping teams as needed, enhancing department flexibility
- Utilized Opera knowledge and experience to streamline operations and conducted interviews with new applicants
Housekeeping Supervisor/Inspector - Homewood Suites - Branchburg, NJ
- Interviewed, hired, and trained new employees, improving team performance and retention
- Managed inventory maintenance and ordering, ensuring supply availability
- Provided Excel training, handled front desk check-in, and scheduled staff to optimize operations
- Forecasted and strategized staffing needs, leveraging excellent interpersonal skills with employees and guests
- Managed 14+ staff, 2 housemen, and 2 laundry employees, utilizing ON-Q training to enhance service quality
Housekeeping Manager - Towneplace suites - Branchburg, NJ
- Assisted with the opening of a new 111-room hotel with 3 floors, ensuring operational readiness
- Utilized Fosse knowledge and experience to support Q-A state inspection compliance
- Interviewed, hired, and trained new employees, building a capable housekeeping team
- Managed ordering and inventory maintenance, scheduling, forecasting, and strategizing to optimize department performance
- Demonstrated excellent interpersonal skills with employees and guests, maintaining impeccable attention to detail and managing a team of 18
