PROJECT MANAGER / AGILE DELIVERY LEAD at COLLINSON GROUP (2025-11 – Present)
Selected programme: Partnership Salesforce Org Consolidation - Migration to ROAM
- Migration mobilisation: Lead delivery coordination for discovery and planning of a strategic Salesforce org consolidation, aligning Product, Technology, Operations and business stakeholders.
- Integrated roadmap: Maintain the lifecycle across Discovery, Elaboration, Delivery, Cutover and Hypercare, with milestones, Definition of Done, dependencies, accountable owners and decision points.
- Scope and backlog: Coordinate decomposition and refinement across functional processes, object and attribute mapping, security, Opportunity migration, integrations, hard-coded Salesforce IDs, tooling, data quality, reporting and technical debt.
- Stakeholder readiness: Facilitate discovery workshops and impact or assumption sessions to validate ownership, operational change, scope boundaries, dependencies and Discovery exit criteria.
- Governance ownership: Own the Plan on a Page, RACI, RAID, stakeholder and dependency maps, critical path, milestone reporting, readiness recommendations and Steering updates.
- Readiness support: Coordinate data clean-up, reporting inventory, architecture inputs, dependency clarification and technical-debt assessment before downstream design and build.
- End-to-end delivery: Lead work across multiple squads from intake, scoping and prioritisation through execution, release, stakeholder sign-off and post-launch stabilisation.
- Agile leadership: Facilitate sprint planning, daily coordination, backlog refinement, sprint reviews and retrospectives to strengthen flow and continuous improvement.
- Capacity and dependencies: Manage workload, milestones, scope, dependencies and blockers to protect commitments and support realistic planning.
- Metrics and forecasting: Use velocity, burndown, throughput, completion trends, RAG status, milestone forecasts and confidence scoring for leadership visibility.
- Launch readiness: Coordinate multi-region release support and hypercare while resolving delivery friction across Product, Engineering and operational teams.
PROGRAMME COORDINATOR / PROCESS ANALYST at OLD MUTUAL LIMITED (2024-03 – 2025-10)
Mass Foundation Cluster | Business Change Execution | Contract
- Programme planning: Created and monitored integrated project and programme plans, aligning timelines, resources, governance requirements and stakeholder responsibilities.
- Workflow visibility: Implemented and facilitated the SAT Integration Programme Kanban, improving task ownership, blockers and weekly coordination.
- Governance and control: Managed scope change, RAID governance and follow-up on risks, actions, issues and decisions; maintained governance-compliant initiative files.
- Executive reporting: Produced EXCO and Steering Committee packs, dashboards and decision-ready impact reporting.
- Data-led analysis: Led analysis and Tableau reporting for the South Africa and Namibia eForm offline solution and received recognition for TT3 Verifone close-out analysis.
- Ways of working: Designed a programme initiative planner, RACI and Team Culture Canvas to improve role clarity and coordination.
- Project finance: Managed forecasts, budget reviews, purchase orders, invoices, receipting, cost analysis and capacity planning.
PROGRAMME & OPERATIONS SUPPORT at VIRIDIAN (2020-12 – 2023-07)
Pan-African Entrepreneurship and Grant-Funded Programmes
- Multi-programme coordination: Managed schedules, recruitment roadmaps, expert engagement, cohort activity, stakeholder communication and reporting.
- Financial stewardship: Managed project budgets of approximately R25 million, including forecasting, accruals, reconciliations, supplier invoices and audit preparation.
- Audit and control: Completed year-end accrual tracking across project accounts with 100% accuracy and introduced payment and external-spend trackers.
- Contract governance: Introduced an SLA tracker and DocuSign, strengthening contract control, authentication and turnaround times.
- Cost optimisation: Reduced annual operating costs by R144,000 through a subscription audit.
- Commercial outcomes: Improved grant, deal-flow and international-payment tracking, supporting 85-90% conversion outcomes.
- Scalable operations: Developed trackers, booking schedulers and a Programme Recruitment Roadmap that reduced administrative effort and supported handover.
CAREER HIATUS | PROFESSIONAL DEVELOPMENT at Career Development (2023-08 – 2024-02)
Purposeful career break focused on role transitioning, commencing a BCom in Project Management and completing formal Agile and Scrum training.
Senior Operations Specialist & Project Lead at Old Mutual Group Marketing & Communications (2019-06 – 2019-12)
- Implemented project, campaign, scorecard and agency-contract trackers; strengthened budget and contract controls; achieved completion of required contract sign-offs before year-end; supported Brand Suite, Ad Stream, Recognition Platform and internal media initiatives.
Marketing Assistant / Project Lead at UCT Graduate School of Business (2019-01 – 2019-06)
- Supported Executive MBA benchmarking and QS ranking submissions; implemented competitor and benchmarking reporting; coordinated digital signage, wayfinding, internal branding and marketing budget tracking.
Independent Project & Operations Consultant at Niche Solutions (2017-09 – 2018-12)
- Streamlined recruitment and marketing workflows and supported the launch, database implementation and system improvement of a recruitment website and talent-tracking tool.
Key Accounts & Traffic Manager at Grindrod SA (2016-04 – 2017-08)
- Managed client-facing creative workflows, production schedules, priorities and delivery across an in-house brand agency.
Earlier roles at Multiple (Independent Consulting, Tiger Brands, Woolworths, Devtrade) (2007 – 2016)
- Built foundational experience in marketing operations, recruitment, HR administration, office management, accounts administration and stakeholder support.
