Niya Alston-Goins

Motivated and people-focused professional with experience in retail leadership, customer service, and employee relations. Experienced in supporting employees, mentoring new team members, resolving concerns, and maintaining positive and inclusive work environments. Looking for a career in Human Resources, with a particular interest in employee relations, employee development, workplace culture, and employee management.

Part-Time Educator at Lululemon (2026-05 – Present)

Build positive relationships with guests and team members through effective communication, active listening, and a service-focused approach.

• Educate customers about products, company values, and wellness while creating an inclusive and welcoming environment.
• Collaborate with team members to achieve shared goals and maintain an organized, high-performing store environment.
• Support a positive workplace culture by demonstrating professionalism, accountability, teamwork, and respect.
• Assist with daily store operations while balancing multiple responsibilities in a fast-paced environment.

Senior Sales Associate at American Eagle Outfitters (2019-03 – 2026-05)

• Provide customer service and relationship management in a high-volume retail environment while responding to diverse customer needs and concerns.
• Train, mentor, and support new employees as they learn company procedures, customer service expectations, and daily responsibilities.
• Demonstrate leadership by assisting management with store operations, employee support, and maintaining team productivity.
• Help resolve customer concerns using active listening, professionalism, patience, and problem-solving skills.
• Balance competing priorities, manage time effectively, and remain adaptable during busy periods and changing business needs.

Master of Science in Human Resource Management – West Chester University of Pennsylvania (2027-05)

Bachelor of Arts in History – Kutztown University of Pennsylvania (2021 – 2025)