Complaint Specialist I (Contract) - Edwards Lifesciences - Irvine, CA
(2023-10 - 2025-04)
- Processed and resolved 40+ complaint investigations monthly by analyzing product performance, reviewing clinical data, and evaluating compliance with IFU and labeling requirements
- Partnered with Quality Assurance, Regulatory Affairs, and Product Development teams to investigate root causes, implement corrective actions, and reduce complaint recurrence rates
- Independently prepared and submitted 15+ MDR reports monthly to the FDA within regulatory timelines while maintaining 100% accuracy in documentation and record-keeping
- Identified and escalated critical safety trends through data analysis, leading to proactive risk mitigation strategies and enhanced patient safety protocols
- Supported product return investigations by coordinating with Engineering team and delivering comprehensive ad hoc quality reports that informed product improvement decisions
Teacher / Lead Engineer - Engineering For Kids Of Kern - Bakersfield, CA
(2023-06 - 2023-10)
- Designed end-to-end instructional curriculum for classroom environment focused on engineering concepts and hands-on projects
Independent Landlord & Rental Property Owner - Independent - Southern California
(2018-01)
- Managed a portfolio of residential and commercial rental properties over a 5-year period, overseeing all aspects of property operations including tenant acquisition, lease negotiation, and rent collection
- Maintained high occupancy rates through proactive tenant communication, timely maintenance coordination, and thorough move-in/move-out inspections
- Handled lease drafting, tenant screening, and compliance with local landlord-tenant regulations, ensuring legally sound and professionally managed tenancies
- Administered financial reporting, budgeting, and expense tracking for rental income and property maintenance costs
Property Manager - MV & Associates Real Estate - Bakersfield, CA
(2022-09 - 2023-02)
- Managed commercial and residential properties ensuring tenant satisfaction and timely rent collection while overseeing property maintenance and coordinating repairs
- Handled lease agreements, tenant screenings, and move-in/move-out processes while assisting in budgeting and financial reporting
