Noreen Cassidy

Accomplished Operations Controller and former Residential Property Manager with over 30 years of experience supporting organizational success through financial oversight, operational administration, and strategic problem-solving. Recognized for a resourceful, hands-on approach and a willingness to take ownership of complex responsibilities that others often overlook, including payroll administration, employee benefits management, insurance renewals, and risk management. Demonstrated success in controlling costs, improving operational efficiency, and supporting profitability through strong analytical and organizational skills.

Operations Controller - Korman Residential Properties - Haverford, PA

(2011-06)

• Coordinate due diligence materials and financial information for brokers and prospective purchasers to support property marketing efforts, offer memorandums, and disposition transactions.
• Manage all aspects of the company's property disposition process, including coordinating internal stakeholders, organizing transaction documentation, facilitating due diligence requests, and supporting successful asset sales.
• Analyze operational processes and identify opportunities to improve efficiency, reduce costs, and increase revenue; developed and presented 11 cost-saving initiatives to the CFO during the first year as Operations Controller, generating approximately $400,000 in annual savings.
• Handle payroll administration for approximately 220 employees, ensuring accurate processing, compliance with federal and state regulations, and timely reporting.
• Manage employee benefits administration, including annual open enrollment, employee communications, vendor coordination, and ongoing benefits support.
• Coordinate preparation and issuance of annual W-2 and 1099 reporting, ensuring accurate tax documentation and timely submission to external tax advisors and regulatory agencies.

Regional and Property Manager - Korman Residential Properties - Trevose, PA

(2004-05 - 2011-06)

Directed all operations for multiple 700-unit luxury garden apartment communities, leading a team of 90 full-time and 14 part-time employees across leasing, maintenance, resident services, and administration.

• Developed and managed an annual operating budget exceeding $7 million, including oversight of approximately $700,000 in capital improvement projects and property reinvestment initiatives.
• Prepared and presented monthly financial performance reports and variance analyses to executive leadership and the CFO, providing recommendations to improve profitability and control expenses.
• Consistently exceeded annual Net Operating Income (NOI) targets by a minimum of 4% through strategic revenue management, occupancy optimization, expense control, and operational efficiencies.
• Oversaw all aspects of property operations, including leasing performance, resident retention, maintenance operations, vendor management, contract negotiations, risk management, and regulatory compliance.
• Led capital improvement and property enhancement projects designed to increase resident satisfaction, preserve asset value, and strengthen market competitiveness.

Assistant Manager - Korman Residential Properties - Bensalem, PA

(2002-07 - 2004-05)

• Administered resident onboarding and lease administration using MRI Property Management Software, ensuring accurate account setup, record maintenance, and compliance with company policies and notice requirements.
• Managed billing and collection activities for rent and utility charges, including oversight of more than 50 furnished suites, while maintaining high collection rates and resident satisfaction.
• Prepared security deposit reconciliations and statements, coordinated refund processing, and managed accounts payable functions to ensure timely and accurate financial transactions.
• Coordinated lease renewal activities, working closely with residents to maximize retention and maintain occupancy goals.
• Supported daily property operations, assuming full responsibility for the community in the absence of the Property Manager, including resident relations, leasing oversight, maintenance coordination, and administrative functions.

Leasing Representative - Korman Residential Properties - Bensalem, PA

(1995-03 - 2002-07)

• Marketed apartment homes through property tours, prospect follow-up, and relationship building, contributing to occupancy and revenue goals.
• Guided prospective residents through the leasing process, qualifying applicants, processing rental applications, and facilitating approval decisions in accordance with company policies.
• Prepared lease agreements and move-in documentation, ensuring accuracy, compliance, and a seamless resident onboarding experience.
• Coordinated resident move-ins and move-outs, including communication with utility providers and internal departments to ensure timely account setup and service activation.
• Delivered exceptional customer service by responding to resident inquiries, resolving concerns, and fostering strong resident relationships to support retention efforts.

Bachelor of Arts - Penn State University