Jenice Rivera

Experienced Property Management professional with residential housing experience overseeing day-to-day apartment property operations, tenant relations, rent collection, property inspections, work orders, employee supervision, reporting, and administrative functions. Strong background supporting residents, maintaining accurate tenant information, handling financial transactions and deposits, coordinating property needs, and preparing management reports. Bilingual in English and Spanish with strong customer service, organization, communication, and problem-solving skills.

Additional business ownership experience provides a strong foundation in employee coordination, payroll support, financial transactions, documentation, and office administration.

Business Owner - JENOLY MULTISERVICE LLC - Marrero, LA

(2012)

• Manage day-to-day business administration, including employee coordination, scheduling, payroll-hour tracking, customer service, documentation, and financial transactions.
• Maintain employee hours and information for payroll processing; coordinate staffing and monitor employee schedules.
• Handle incoming payments, credit-card transactions, bank deposits, filing, copying, scanning, telephone calls, and data entry.
• Prepare and process business documentation and tax-related data using Sigma Tax Pro, Drake, and TaxWise.
• Provide organized, responsive administrative support while managing multiple priorities and maintaining accurate records.

PROPERTY / FIELD OPERATIONS EXPERIENCE - Louisiana

(2013 - 2023)

• Supported industrial field operations through employee monitoring, scheduling, job documentation, and coordination of work activities.
• Prepared Job Safety Analyses (JSAs) and monitored employees working in confined-space environments.
• Worked in support roles including Fire Watch, Insulator Helper, Painter, and Metal Mechanic Helper, providing practical exposure to worksite operations and maintenance environments.

Property Manager - SHARP MANAGEMENT - Vineland, NJ

(2009 - 2012)

• Managed day-to-day operations of an apartment property and served as a primary point of contact for residents and tenants.
• Provided bilingual English/Spanish assistance to tenants and addressed resident questions, concerns, and property-related issues.
• Collected rent monies, counted daily receipts, and completed deposit slips and related financial documentation.
• Conducted apartment property inspections and coordinated work orders to address property and resident needs.
• Maintained and updated tenant information and records while handling phones, office administration, and ordering supplies.
• Managed and supervised up to five employees; assisted with interviews for new hires and supported staff performance and planning.
• Completed weekly and monthly reports, discrepancy reports, batch reports, end-of-shift reports, and performance reviews.
• Provided professional customer service while balancing resident needs, property operations, administrative responsibilities, and staff coordination.
• Process initial applications, calculate adjusted household incomes (setting rent at roughly 30% of adjusted income), and manage annual or interim recertification.
• Proficiency in specialized housing software (e.g., Yardi, OneSite, or authority databases) and Microsoft Office Suite.