Norma Qader

Experienced and versatile professional with 20+ years of expertise in customer service, contract administration, and trade show/event coordination. Proven ability to manage logistics, build vendor relationships, support sales teams, and ensure seamless operations. Known for strong problem-solving skills, attention to detail, and delivering exceptional service in fast-paced environments.

Senior Client Service Specialist - Prodigy Care Services / Sentinel Services - Houston, TX

(2022-01 - 2026-01)

• Manage patient data, ensuring accurate and timely fulfillment of Workers' Compensation prescriptions
• Maintain databases and coordinate trade show logistics, vendor communications, and materials
• Support invoicing, payment processing, and administrative needs for HR and leadership
• Facilitate reimbursement agreements and coordinate patient transitions to ensure continuity of care

Intake Specialist - Empower Pharmacy - Houston, TX

(2019-03 - 2021-12)

• Entered and managed new client accounts while ensuring regulatory compliance
• Collaborated with sales and account management teams to support client needs
• Processed and tracked orders to ensure accuracy and customer satisfaction
• Maintained high-quality service standards in a fast-paced healthcare environment

Office Manager / Order Expeditor / Buyer Assistant - Pacific Star Corporation - Houston, TX

(2017-11 - 2019-02)

• Supported purchasing and order fulfillment processes
• Assisted warehouse operations and inventory control
• Coordinated order tracking and vendor communications

Trade Show Coordinator - Professional Compounding Centers of America (PCCA)

(2005-01 - 2017-12)

• Managed logistics for 50+ national, regional, and state trade shows annually
• Coordinated booth design, setup, dismantling, and shipping of materials
• Served as primary liaison for vendors, associations, and partners
• Supported sales and marketing teams during events
• Planned and executed internal corporate events and meetings

Member Contract Administrator - Professional Compounding Centers of America (PCCA)

(2000-01 - 2005-12)

• Managed membership contracts and assisted with negotiations
• Supported recruitment efforts and onboarding of new members
• Tracked and reported membership metrics to leadership

Customer Service Representative - Professional Compounding Centers of America (PCCA)

(1996-01 - 2000-12)

• Handled 60–80 calls daily, assisting with orders, returns, and inquiries
• Resolved discrepancies and ensured customer satisfaction
• Promoted new products and services