Jazmina Encalada

Customer-focused professional with over 10 years of experience in customer service, operations, and team leadership. Skilled at resolving client issues, improving service processes, and managing cross-functional teams in fast-paced environments. Bilingual in English and Spanish, with excellent communication and interpersonal abilities. Dedicated to providing high-quality service and driving customer satisfaction.

Personal Banker at Fifth Third Bank (2025-07 – Present)

• Ensure compliance with banking policies, procedures, and regulatory requirements.
• Collaborate with team members to achieve branch goals and improve customer experience.
• Provide excellent customer service by identifying client needs and offering tailored financial solutions.
• Meet and exceed sales goals through proactive outreach, referrals, and in-branch engagement.
• Deliver personalized banking solutions, focusing on sales, customer service, and relationship building.

Operations Manager at Clean Cure (2021-01 – 2024-12)

• Supervised daily operations, logistics, inventory, and staffing across multiple service areas.
• Led and trained a team of 15+ employees, promoting professional growth and high performance.
• Ensured efficient use of resources to meet business goals and improve customer satisfaction.
• Monitored service quality and implemented process improvements.

Customer Service & Sales at La Marqueta Supermarket (2020-01 – 2022-12)

• Assisted customers with product inquiries, pricing, and store policies.
• Resolved complaints quickly and professionally, maintaining customer loyalty.
• Promoted additional products and services, contributing to increased sales.
• Maintained customer records and followed up to ensure satisfaction.

Technical Area Coordinator at Municipality of Quito (2010-01 – 2020-12)

• Directed planning and execution of technical and documentation projects.
• Supervised archival management processes and supported public service delivery.
• Provided technical advice and training on records and document management.
• Participated in strategic planning committees.

Nanny / Childcare Provider at Private Family (2022-01 – Present)

• Provide attentive and nurturing care for children in a safe, structured home environment.
• Plan and lead educational and recreational activities to support physical, emotional, and cognitive development.
• Teach Spanish as a second language through play, conversation, songs, and daily routines.
• Support early learning in literacy, numbers, and social-emotional skills.
• Maintain consistent communication with parents regarding schedules, progress, and needs.
• Manage daily routines including meals, hygiene, naps, and transportation.