Not Provided

I am eager to step into the team agent roll at amazon's call service center with 10 plus years of experience in customer service and a consistent record of resolving complex issues with empathy and exceeding user satisfaction targets. I believe I have the strength to make valuable contributions to your customer support team. What inspires me most about amazon is your drive to earn and keep customer trust in every interaction.

That same mindset has guided my own approach to service: listening carefully, taking ownership of problems, and powering associates to take initiates leads to faster resolutions and more satisfied customers. I take pride in creating an environment where people feel empowered to learn, grow, and perform at their best. Whether it's coaching a new hire through a tough call or helping refine a process that improves workflow, I thrive on seeing collective success take shape.

I am fluent in 3 languages (read and write): English, French, and Spanish speaking (read and write). To obtain a position in an organization that will allow me to strengthen, expand, and utilize my PCA (professional Claim Adjuster or Certified Professional Service Representative) Or CPSR. I Wish to join your company and become professional in the high skill set within and have a great future with your insurance company.

Warehouse manager - International Dock products - Pembroke Park, Florida

(1995-01 - 2005-12)

Customer Service Pro, investigate the root cause, take immediate corrective action, and update the customer with urgency. Supervised and managed the manufacturing of the overall productivity in the warehouse (Dock Products, electronic/electrical/welding/ drill press, cutting operations, act fast, Check the data, talk to the team, Identify the failure, fix the orders. Take ownership. Prevention and follow-up. Train staff. Close the loop.

• Maintain housekeeping of warehouse and surrounding area

Electrical Technician (CEIII) - IBEW, Local union 728 - Fort Lauderdale, Florida

(2006-01)

• Customer Service/ electrical/ commercial, residential, and communication/ construction

Electrical inspector - Castle Consulting & construction, INC. - Orlando, Florida

(2014-01 - 2014-12)

• Inspect electrical wiring in commercial and residential for correct wiring according to NEC, include heating, Air conditioning and water heater
• Inspect all electrical for safety according to NEC throughout the property

Electrical technician - Tradesmen international - City of Miami Beach, Florida

(2003-01 - 2005-12)

• Customer Service, installing streetlights, wiring and identifying circuits
• Digging and trenching to lay conduits
• Follow to National Electric Code (NEC)

Electrical manager and customer service relation - International Dock product - Pembroke Park, Florida

(1995-01 - 2004-12)

Customer Service Pro. Supervised electronic/electrical products/welding/ machine work, metal department, and maintenance/ tune-up.

• Organized teams to enhance productivity
• Delegated tasks and followed up to ensure task completion
• Observed and provided feedback on Associate performance
• Motivated and encouraged Associate development
• Maintained department profitability through research, report analysis
• Defined problems and developed appropriate responses
• Completed reports accurately and on time
• Used reports to make decisions and drive sales
• Worked with Associates, peers, and Store manager to anticipate problems for upcoming events
• Trained and developed associates through formal training programs
• Wrote evaluation, assessed job performance, and provide feedback
• Communicated and worked with all operational areas within EXPO
• Attended product knowledge training
• Shopped study and studied competition to identify trends and develop new ideas

CPSR - Certified Professional Service Representative - Central Insurance School

PCA - Professional Claims Adjuster - Central Insurance School

AS - computer Network System Technology - Broward community college

Level 1 training - Florida Association of code enforcement (2016-01)

Computer Network Technology/ Networking/ business Administration - Miami-Dade Community College (1999-01 - 2002-12)

Electrical Wiring and Designing/ Building Maintenance - Lindsey Hopkins (1994-01 - 1996-12)