PCA & CPSR Certified
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I am eager to step into the team agent roll at amazon's call service center with 10 plus years of experience in customer service and a consistent record of resolving complex issues with empathy and exceeding user satisfaction targets. I believe I have the strength to make valuable contributions to your customer support team. What inspires me most about amazon is your drive to earn and keep customer trust in every interaction.
That same mindset has guided my own approach to service: listening carefully, taking ownership of problems, and powering associates to take initiates leads to faster resolutions and more satisfied customers. I take pride in creating an environment where people feel empowered to learn, grow, and perform at their best. Whether it's coaching a new hire through a tough call or helping refine a process that improves workflow, I thrive on seeing collective success take shape.
I am fluent in 3 languages (read and write): English, French, and Spanish speaking (read and write). To obtain a position in an organization that will allow me to strengthen, expand, and utilize my PCA (professional Claim Adjuster or Certified Professional Service Representative) Or CPSR. I Wish to join your company and become professional in the high skill set within and have a great future with your insurance company.
Warehouse manager - International Dock products - Pembroke Park, Florida
(1995-01 - 2005-12)
Customer Service Pro, investigate the root cause, take immediate corrective action, and update the customer with urgency. Supervised and managed the manufacturing of the overall productivity in the warehouse (Dock Products, electronic/electrical/welding/ drill press, cutting operations, act fast, Check the data, talk to the team, Identify the failure, fix the orders. Take ownership. Prevention and follow-up. Train staff. Close the loop.
Electrical Technician (CEIII) - IBEW, Local union 728 - Fort Lauderdale, Florida
(2006-01)
Electrical inspector - Castle Consulting & construction, INC. - Orlando, Florida
(2014-01 - 2014-12)
Electrical technician - Tradesmen international - City of Miami Beach, Florida
(2003-01 - 2005-12)
Electrical manager and customer service relation - International Dock product - Pembroke Park, Florida
(1995-01 - 2004-12)
Customer Service Pro. Supervised electronic/electrical products/welding/ machine work, metal department, and maintenance/ tune-up.
CPSR - Certified Professional Service Representative - Central Insurance School
PCA - Professional Claims Adjuster - Central Insurance School
AS - computer Network System Technology - Broward community college
Level 1 training - Florida Association of code enforcement (2016-01)
Computer Network Technology/ Networking/ business Administration - Miami-Dade Community College (1999-01 - 2002-12)
Electrical Wiring and Designing/ Building Maintenance - Lindsey Hopkins (1994-01 - 1996-12)
