Nova Kopszywa

First Presbyterian Church of Ocean Springs is a local faith-based organization providing worship, childcare, and community support services to families in Ocean Springs.

Nursery Attendant at First Presbyterian Church of Ocean Springs (2024-02 – Present)

First Presbyterian Church of Ocean Springs is a local faith-based organization providing worship, childcare, and community support services to families in Ocean Springs.

• Provide nurturing childcare and early learning support during Sunday services and school-year daycare through age-appropriate lessons and activities.
• Maintain a safe, hygienic environment through daily sanitation, safety checks, and consistent adherence to childcare policies.
• Collaborate with teachers and church leadership to coordinate schedules, onboarding, and parent communication as a key contact for families.
• Handle administrative duties including staff scheduling and payroll processing, supporting accurate records and smoother operations.
• Resolve conflicts, apply behavior-support strategies, and problem-solve in fast-paced settings to ensure a positive experience.

Customer Service at Best Buy (2018 – 2020)

Best Buy is a Fortune 500 consumer electronics retailer serving customers nationwide through retail stores and e-commerce operations.

• Delivered friendly, solution-focused assistance to walk-in and phone customers, resolving inquiries and escalating complex issues when needed.
• Processed point-of-sale transactions, returns, and exchanges accurately while following company policies and service standards.
• Supported back-office operations through end-of-day paperwork, administrative tasks, and accurate data entry.
• Performed inventory counts, stock replenishment, and warehouse organization to maintain product availability on the sales floor.
• Completed company training programs and contributed to team efficiency through flexible cross-functional support.

Associate of Applied Science in Medical Coding and Billing – Mississippi Gulf Coast Community College (2021 – 2021)

Graphic Design Certification in Graphic Design – Mississippi Gulf Coast Community College (2018 – 2018)