Nyiesha Bell

Patient-focused Care Coordination Assistant candidate with hands-on healthcare experience at United Healthcare and a strong background in client and account coordination. Skilled at managing information flow between patients, families, and multidisciplinary teams; maintaining accurate CRM/EHR documentation; upholding HIPAA compliance; and supporting fast-paced, service-driven environments. Proven ability to build relationships, resolve issues efficiently, and keep operations organized under pressure.

Customer Service Representative - Cambia Health Solutions - Remote

(2026-06)

Serve as primary point of contact for members and providers across Regence, Asuris, and Bridgespan health plans, answering incoming calls on recorded lines regarding benefits, claims, and eligibility.

• Advocate for members by researching and tracking down accurate, compliant answers to complex questions, escalating for support when needed.
• Navigate multiple applications simultaneously while on calls, maintaining accuracy and efficiency under time pressure.
• Handle sensitive and confidential member information with discretion, maintaining compliance with privacy standards.
• Tailor communication style to each caller's unique needs, providing clear, concise, and empathetic support.
• Proactively identify and address potential issues before they escalate, prioritizing caller satisfaction and continuity of care.

Customer Service Advocate - United Healthcare - Dallas, TX

(2025-10 - 2026-05)

• Process claims and resolve billing discrepancies, ensuring accuracy of member accounts and continuity of care.
• Educate members on benefits and health management resources, supporting care progression and follow-up utilization.
• Maintain precise records of member interactions in CRM system, supporting accurate, compliant documentation.
• Utilize company software to track service requests and manage case resolutions efficiently, coordinating across teams.
• Uphold HIPAA privacy and security requirements when handling sensitive patient and member information.
• Manage incoming member calls with professionalism, serving as a primary point of contact and delivering timely assistance.

Client Services Manager - Gallagher Bassett - New York, NY

(2023-02 - 2024-02)

Served as central point of contact and liaison among carrier clients, adjusters, and senior leadership, ensuring clear communication and alignment across all parties.

• Led service planning and issue resolution, coordinating client-specific initiatives to enhance service delivery and support timely case closures.
• Maintained high client retention through proactive communication, strategic planning, and ongoing performance monitoring.
• Coordinated key meetings and cross-functional teams, negotiating terms and aligning stakeholders on shared priorities.
• Analyzed client feedback and service metrics, implementing actionable process improvements.

Account Manager - Ultra Risk Advisors - Bellevue, WA

(2022-06 - 2023-02)

Managed and renewed a high-volume book of medical malpractice business, contributing to a 15% increase in policy retention.

• Gathered required documentation, delivered proposals, and coordinated with carriers to meet compliance and renewal deadlines.
• Maintained strong working relationships with brokers, achieving a 95% satisfaction rate through responsive communication.
• Collaborated closely with Sales Executives and Underwriters, supporting strategic calls and presentations.
• Held weekly planning sessions with underwriters to align on account strategies and meet service level expectations.

Commercial Account Manager - Travelers Insurance - Richardson, TX

(2019-01 - 2021-12)

Managed a portfolio of mid-sized commercial accounts, achieving a 12% increase in client retention through consistent follow-up.

• Utilized proprietary CRM and AMS systems to accurately document, track, and manage account and policy information.
• Provided strategic support to clients, contributing to a 90% satisfaction rate through timely, organized communication.
• Collaborated with Account Executives weekly to align on goals and coordinate account activities.
• Oversaw audits, endorsements, cancellations, and compliance communications, ensuring documentation met regulatory requirements.

Underwriting Assistant - ReAlign Insurance Holdings, Inc. - Dallas, TX

(2018-01 - 2019-01)

Improved processing efficiency and client satisfaction by streamlining documentation and servicing workflows.

• Evaluated applications for accuracy, enhancing risk assessment and reducing processing errors.
• Resolved application discrepancies and required adjustments, increasing accuracy of records by 95%.
• Managed audits, cancellations, endorsements, and inspections, streamlining processing time.
• Issued required compliance notices and served as main point of contact for billing and service inquiries, maintaining a 92% satisfaction rate.