Nyoka Cromer

Healthcare Administrative Professional with 7+ years of experience in medical scheduling, prior authorizations (Medicaid & commercial), and patient coordination. Skilled in managing high-volume specialty clinics, supporting providers, and streamlining workflows to improve efficiency. Proficient in Epic EMR and MS Office Suite, with strong communication and patient-centric care.

Care Management - Centene Corporation - St. Louis, MO

(2024-01)

• Develops and coordinates care management plans to improve patient outcomes.
• Educates members and caregivers on benefit options to ensure access to quality care.

Vascular Surgery & Medicine Scheduler - Atrium Health Wake Forest Baptist - Winston-Salem, NC

(2023-01 - 2024-12)

Primary scheduler for vascular medicine, backup for STAT authorizations and surgery scheduling.

Financial Clearance Specialist - Atrium Health Wake Forest Baptist - Winston-Salem, NC

(2022-01 - 2023-12)

Managed Medicaid prior authorizations to expedite patient access to care.

Neurosurgery Scheduling Coordinator - Atrium Health Wake Forest Baptist - Winston-Salem, NC

(2022-01 - 2022-12)

Scheduled procedures for neurosurgery providers, processed insurance authorizations and referrals.

Heart & Vascular CMA/PSC - Wake Forest Baptist Medical Center - Winston-Salem, NC

(2016-01 - 2021-12)

Coordinated authorizations for vascular and cardiology services, supported multiple providers, scheduled procedures, and served as backup surgery scheduler.

Elkin Clinic Support - Wake Forest Baptist Medical Center - Winston-Salem, NC

(2019-01 - 2021-12)

Managed front desk operations, patient check-in/out, records, testing coordination, supply ordering, and billing.

Advanced Heart Failure/Transplant/VAD - Wake Forest Baptist Medical Center - Winston-Salem, NC

(2016-01 - 2016-12)

Roomed patients, performed vitals and EKGs, managed Epic scheduling, and assisted with VAD interrogations.

Internal Medicine - Novant Health - Winston-Salem, NC

(2013-01 - 2016-12)

• Performed patient intake, vitals, vaccinations, EKGs, and Epic EMR documentation.
• Supported providers with authorizations, referrals, prescriptions, and clinic flow.

CNA

(2000-01 - 2003-12)

CNA roles in acute care and step-down units.

Bachelor of Health Science - Health Science - Southern New Hampshire University (2018-01 - 2022-12)

AAS - Medical Assisting - Surry Community College (2007-01 - 2009-12)

AAS - Medical Office Assistant - Surry Community College (2011-01 - 2011-12)