Nyota Mukule

Experienced Teller with a strong background in customer service and banking operations. Skilled in processing transactions, managing cash, and providing accurate financial services to clients. Proven ability to maintain a high level of professionalism and efficiency in fast-paced environments.

Adept at handling customer inquiries, resolving issues, and promoting banking products to enhance customer satisfaction. Committed to ensuring compliance with banking policies and procedures while fostering positive relationships with customers.

Teller - First National Bank in Sioux Falls - Sioux Falls, SD

(2023-01)

• Translate for Spanish-speaking FNB customers who have difficulties with the English language.
• Process credit card payments accurately and efficiently.
• Handle customer transactions, including deposits, withdrawals, check cashing, fund transfers, cashier's checks, and change orders, ensuring precision and efficiency, while assisting customers with safe deposit box access.
• Engage with customers by asking insightful questions and utilizing active listening skills to fully understand their needs.
• Maintain and balance cash drawers, ensuring accuracy in all transactions.
• Balance the branch's main vault, ship cash, and place cash orders, verifying the correct amount of currency at all times.

Part time teller - Wells Fargo

(2022-10 - 2022-12)

• Delivered exceptional customer service by assisting clients with account inquiries and processing transactions accurately.
• Ensured timely and efficient handling of deposits, withdrawals, and transfers, maintaining smooth daily operations.
• Promoted bank products and services, successfully increasing awareness among customers.
• Managed cash flow effectively, minimizing errors and maintaining an accurate balance at the end of each shift.
• Built strong relationships with customers by providing personalized financial advice and ensuring satisfaction with services.

Census Bureau Office Clerk - US 2020 Census - Sioux Falls, SD

(2020-02 - 2020-11)

• Efficiently performed administrative and clerical tasks, supporting various personnel functions.
• Assisted in the recruitment and selection process for applications, ensuring smooth operations.
• Conducted phone interviews, gathering necessary information from applicants.
• Managed data entry tasks with attention to detail, ensuring accuracy in records.
• Responded to incoming calls, providing assistance and addressing inquiries professionally.

Front Desk Assistant - Disa Global Solutions - Houston, TX

(2019-02 - 2019-06)

• Efficiently tested data entry processes and ensured the proper filing and mailing of chain of custody documents for the company.
• Managed incoming and outgoing calls, providing clear and professional communication.
• Organized and maintained the company's database, ensuring easy access to essential information and improving workflow efficiency.

Courtesy Booth Teller - Foodarama Supermarket - Houston, TX

(2015-05 - 2019-04)

• Delivered a warm and welcoming greeting to customers, ensuring a positive first impression.
• Provided friendly and efficient service, addressing customer concerns promptly and professionally.
• Assisted customers with bill payments, ensuring accuracy and efficiency in transactions.
• Audited cash drawers regularly to maintain accuracy and balance in financial transactions.

Billing and Coding Specialist - Cesar Parra MD - Houston, TX

(2018-04 - 2018-05)

Internship with Fortis College

• Managed front desk operations, ensuring smooth administrative processes.
• Independently performed coding tasks with attention to detail and accuracy.
• Handled claims processing, ensuring timely submission and resolution.

Certification - Medical Billing and Coding - Fortis College (2018-05)