Steffany Ogando

Experienced phlebotomist with a strong background in customer service seeking a position in an outpatient/inpatient environment where my clinical skills in venipuncture, infection control and specimen management can be best utilized.

Patient services representative/phlebotomist - Quest Diagnostics - Meriden, CT

(2016-08)

• Provide high-quality service in a fast-paced environment
• Assisted patients with inquiries, resolving issues in a timely and professional manner
• Built positive relationships with customers to ensure satisfaction and retention
• Maintained accurate records and handled sensitive information confidentially
• Perform venipuncture and capillary blood collection on patients of all ages
• Properly label, process, and transport specimens
• Provide excellent patient care and ensure comfort during procedures
• Verify patient information and maintain accurate records

Medical Assistant/Secretary - Meriden Healthcare Center - Meriden, CT

(2015-10 - 2016-08)

Externship: 10/2012-12/2012

• Prepared and measured vital signs of patients for physician visits
• Performed blood draws and finger sticks
• Scheduled/Confirmed patient appointments
• Maintained examination rooms for proper inventory
• Followed HIPAA regulations

Bachelor of Science - Education - The Sawyer School

Certificate - Medical Assistant/Secretary Program - Middlesex Community College / Women and Family Center (2012-11)

Certificate - Customer Service Program - Middlesex Community College / Women and Family Center (2012-12)