O’Brian Phillips

Detail-oriented insurance professional with several years of experience in fast-paced, high-volume property and casualty claims environments. Experienced in investigating and resolving claims, analyzing policy language, assessing damages, maintaining accurate documentation, and communicating clearly with policyholders, contractors, agents, and other stakeholders. Strong critical-thinking, problem-solving, and customer service skills with a proven ability to manage competing priorities and maintain accurate, compliant claim files.

FAMILY CAREGIVER - Talladega, AL

(2021-07 - 2026-07)

• Took a break from my career to provide full-time care and support for an immediate family member, managing daily responsibilities and coordinating personal, household, and logistical needs.
• Demonstrated strong organization, patience, communication, time management, and problem-solving skills while managing changing priorities.
• Maintained a high level of responsibility, reliability, confidentiality, and attention to detail throughout the caregiving period.
• Now prepared and motivated to return to the professional workforce.

CLAIMS ADJUSTER - Kin Insurance - St. Petersburg, FL

(2021-06 - 2022-05)

• Investigated and resolved property and casualty claims by conducting comprehensive interviews with claimants and witnesses and gathering supporting documentation.
• Analyzed policy language to determine coverage and calculate appropriate payments.
• Prepared clear summaries of damages, payments, coverage decisions, and claim findings.
• Obtained, verified, and uploaded required documentation, including contracts, permits, photographs, and other claim-related records.
• Communicated claim determinations and next steps clearly and professionally to insureds and other stakeholders.
• Maintained organized, accurate, and audit-ready claim files while managing multiple claims and deadlines.

CAT CLAIMS ADJUSTER - Progressive Home - Saint Petersburg, FL

(2017-12 - 2020-10)

• Responded to catastrophe events by conducting desk assessments and triaging claims based on severity and risk.
• Conducted detailed interviews with claimants and witnesses to develop accurate incident narratives and gather supporting evidence.
• Investigated claims for accuracy and potential fraud and coordinated with specialists and agents on complex cases.
• Prepared comprehensive damage assessments and negotiated repair and settlement outcomes with contractors and policyholders.
• Maintained organized and compliant claim files and prepared investigation reports to support coverage and settlement determinations.
• Managed high-volume claim activity while maintaining attention to detail, accuracy, and professional communication.

Diploma - Durant High School (2004-05)