Field Operations Manager at Verizon (2018-01 – 2025-12)
Responsible for leading union-represented field technicians and overseeing daily operational activities supporting fiber and copper network builds, service restoration, and field construction.
- Manage field workforce scheduling, workload prioritization, and service delivery performance.
- Conduct job inspections and enforce compliance with Verizon standards, NEC/OSHA regulations, and municipal labor requirements.
- Maintain KPIs, productivity reports, cost controls, and crew time reporting; oversee job close-outs.
- Partner with Engineering, Design, Construction, Vendor Management, and municipalities to coordinate permits, site access, and field work alignment with project milestones.
- Interpret construction drawings, build plans, specifications, and regulatory requirements for trenching, conduit placement, fiber installations, and network expansions.
- Oversee contractor performance, validate deliverables, enforce SLAs, and support emergency restoration, copper retirement, network hardening, and NYC infrastructure upgrades.
OSP Technician at Chugach Government Solutions (2016-01 – 2017-12)
- Installed, spliced, tested, and troubleshot copper and fiber systems supporting critical communications infrastructure.
- Performed site surveys, pole/strand mapping, route verification, and OSP field engineering tasks.
- Trained military technicians on telecom installation, maintenance, testing, and troubleshooting.
Construction Coordinator / Project Manager (Tier 1) at Time Warner Cable – Region New York (2014-01 – 2016-12)
- Managed fiber builds, node expansions, serviceability assessments, permits, and construction compliance.
- Tracked budgets, processed invoices and purchase authorizations, and produced KPI, capital, and operational reports.
- Coordinated cross-functionally with municipalities, design centers, sales, building owners, and contractors.
- Ensured adherence to NEC, OSHA, and company construction standards; approved material and labor costs.
OSP Construction Tech Level III at HUE Technology (2011-01 – 2012-12)
- Supervised subcontractor crews performing OSP fiber construction in deployed environments.
- Conducted route surveys, QC reviews, fiber splicing, termination, and detailed documentation.
- Interpreted utility maps, grid diagrams, and engineering drawings to support accurate construction planning.
Senior OSP/ISP Technician at Charter Trading (2007-01 – 2011-12)
- Installed, tested, and maintained switching equipment, alarms, radio systems, and communication circuits.
- Installed aerial and underground copper/fiber; performed splicing, repair, and network maintenance.
Technical Engineer Level II at Dasnet Corporation (2006-01 – 2007-12)
- Installed telecom systems across DoD and government facilities worldwide.
- Conducted OTDR testing, fiber troubleshooting, structured cabling, MDF/IDF terminations, and TCF support.
Telecommunications Installer/Maintainer at U.S. Army (2000-01 – 2004-12)
- Installed, operated, and maintained tactical networks, COMSEC systems, multiplexers, cable/wire infrastructure, and communication devices.
- Supervised team activities in construction, installation, and recovery of cable and wire systems.
