Executive Partner - Operations & Revenue Growth at Brooks Lake | Lakeside Retreat (2021 – Present)
- Directed daily operations while ensuring exceptional guest experiences through personalized service, campsite preparation, fishing excursions, and recreational programming, with 96% approval ratings.
- Exercised autonomous decision-making on operational and revenue growth through strategic planning and process improvements.
- Developed new revenue opportunities, including short-term professional lodging initiatives.
- Managed maintenance, repairs, landscaping, and continual improvements to residences, grounds, and recreational facilities.
Sales Manager at TMC Logistics (2018 – 2019)
- Opened and developed a new logistics branch while working closely with branch leadership to establish operations, expand customer relationships, and drive business growth.
Sales Manager at GMP Logistics (2017 – 2018)
- Supported the exploration and development of a new logistics branch for GMP Trucking. Assisted with branch launch activities, customer development, and establishing sales processes to support growth.
Logistics Consultant at GMP (2015 – 2017)
- Provided consulting services focused on improving financial efficiencies through logistics brokerage expertise. Evaluated freight processes, identified cost-saving opportunities, and implemented improved freight booking strategies to enhance profitability.
Senior Sales Manager | Business Development at C.H. Robinson Worldwide (1996 – 2011)
- Generated approximately $2 million in annual transportation revenue while managing major, national accounts valued up to $1.5 million annually.
- Managed national accounts valued up to $1.5 million annually.
- Expanded customer shipping volume from 1 monthly load to more than 300 loads per month, creating substantial long-term revenue growth.
- Maintained approximately 50% repeat business, reflecting exceptional client satisfaction, trust, and long-term relationship management.
- Supervised, coached, and mentored branch sales representatives, accelerating onboarding, improving performance, and fostering professional growth.
- Designed and implemented customized operational dashboards and reporting tools; system was adopted branch-wide.
