Ola

Customer-focused and detail-oriented with experience in customer support, administrative operations, and digital marketing. Strong communication and organizational skills, with the ability to manage client requests, resolve issues efficiently, and work effectively in fast-paced environments. Quick learner, adaptable, and committed to providing excellent customer service.

Media Buyer - Bulls Media Albania - Tirana, Albania

(2025-01 - 2025-04)

• Managed and optimized Google Ads campaigns.
• Created and updated landing pages using WordPress and Elementor.
• Monitored campaign performance and prepared performance reports.
• Maintained campaign data using Google Sheets.

Customer Support & Back Office Assistant - XCapital Albania - Tirana, Albania

(2022-07 - 2024-12)

• Assisted clients by providing information and support throughout different service processes.
• Responded to customer inquiries via phone, email, and online communication.
• Collected, reviewed, and organized customer documentation.
• Maintained accurate records and updated client information.
• Performed daily administrative and back-office tasks while ensuring a high level of customer service.

Bachelor's Degree - Biotechnology - University of Tirana