Olanrewaju Kayode

IT professional and military veteran with 15+ years of technical support experience specializing in network infrastructure, system administration, and enterprise-level troubleshooting. Proven expertise in Windows environments, Active Directory, network security protocols, and multi-tier support operations.

Secret Security

Clearance holder with strong problem-solving abilities and exceptional customer service skills.

IT Student — Networking & Cloud Infrastructure at InfoTech Learning Center (2026-03 – Present)

• Pursuing hands-on training and certification preparation in networking and cloud infrastructure, currently studying toward CCNA and Microsoft AZ-104 certifications.
• Building applied skills in routing/switching, network design, and Azure cloud administration through lab-based coursework.
• Reinforcing enterprise IT support expertise while expanding into cloud infrastructure and advanced networking concepts.

Tier II NOC Technician at Zayo Group, LLC (2025-07 – 2026-02)

• Monitor and respond to dark fiber outages and repairs, ensuring timely resolution to minimize downtime.
• Troubleshoot and resolve high-priority network and system tickets in a fast-paced, 24/7 operations environment.
• Coordinate with field technicians to perform diagnostics and execute repairs efficiently.
• Support performance improvement and training initiatives to enhance team skills and operational efficiency.
• Work front-half night shifts (Sunday–Wednesday + every other Saturday | 7 PM – 7 AM CST) to provide continuous network operations support.
• Utilize network monitoring and ticketing tools to maintain service quality and customer satisfaction.

User Support Administrator at T n T Consulting (2024-12 – 2025-07)

• Troubleshoot and resolve hardware, software, network, and peripheral issues for end-users via remote, phone, and in-person support.
• Administer and configure infrastructure services (DNS, DHCP, FTP, IIS, GPOs) to maintain secure network connectivity.
• Manage mobile device provisioning and secure environments (NIPR, SIPR) with detailed documentation.
• Utilize ServiceNow, PoShToast, Bomgar, and T-Metrics to log, track, and resolve support tickets efficiently.

Enterprise Service Desk Analyst at Leidos (2024-04 – 2024-12)

• Provided Tier 1 technical support for U.S. Marine Corps users, troubleshooting hardware, software, and account access issues.
• Managed incidents and service requests using BMC Remedy, escalating to Tier 2 when necessary.
• Supported Active Directory, Microsoft Exchange, Windows OS, and DoD smartphone activation/reset.
• Monitored system/network status to provide proactive support and maintain ITSM compliance.

Student – IT Network & Security at AllSkilled (2023-10 – 2024-01)

Electronic Technician at U.S. Navy (2017-04 – 2023-01)

Master of Business Administration in Business Administration – Arcadia University (2009-12)

Bachelor of Arts in Business Marketing – Seton Hill University (2005-12)