Olawole Niyi

Detail-oriented, Client focused, Tech savvy and Proactive Executive Virtual Assistant with 2+ years supporting U.S.-based executives remotely across calendar management, inbox triage, and travel coordination. Proven track record of maintaining 99%+ data accuracy and 95%+ client satisfaction while managing multiple accounts across overlapping time zones. Proactive, Tech-savvy, self-directed, and confidentiality-conscious — built to keep executives on schedule and ahead of deadlines, regardless of location.

Virtual Assistant - Monalisa Sun - Remote, U.S.-Based Part-Time

(2024-06 - 2025-03)

• Challenge: Executives across 5+ accounts faced recurring scheduling conflicts across multiple time zones.

Action: Implemented a standardized Google Calendar/Calendly workflow with built-in buffer times and time-zone tagging.

Result: Eliminated scheduling conflicts and cut calendar-related back-and-forth by an estimated 40%.

• Challenge: Executive inboxes were overwhelmed with unsorted, time-sensitive correspondence.

Action: Built a triage system prioritizing urgent items, drafting responses, and flagging follow-ups.

Result: Maintained inbox zero across all assigned accounts, improving executive response time.

• Challenge: Complex multi-leg travel plans risked delays and booking errors.

Action: Managed end-to-end travel logistics — flights, accommodation, and vendor appointments — with proactive contingency planning.

Result: Booked 50+ international/domestic trips with zero missed connections or logistical failures.

• Challenge: High-volume data entry across platforms risked errors and lost documents.

Action: Standardized file-naming and folder structures across Google Drive and Dropbox.

Result: Sustained 99%+ data accuracy while improving document retrieval speed for the wider team.

• Challenge: Customer inquiries needed fast, empathetic handling without executive involvement.

Action: Managed front-line email and live chat support with clear escalation protocols.

Result: Achieved a 95%+ customer satisfaction score across all interactions.

• Challenge: Executives needed polished materials delivered on tight deadlines.

Action: Prepared reports, presentations, and documents using Microsoft Office and Google Workspace.

Result: Delivered 100% of materials on time with zero revision requests.

Administrative Assistant / Remote Operations Support - DEX Image - Remote, U.S.-Based Contract

(2025-05)

• Challenge: Senior management needed reliable scheduling and follow-up on action items.

Action: Owned day-to-day scheduling, meeting coordination, and action-item tracking.

Result: Improved team accountability and follow-through, reducing missed deliverables.

• Challenge: CRM and vendor records were prone to inconsistency across systems.

Action: Standardized data entry procedures across CRM, vendor files, and Excel reports.

Result: Maintained 100% data accuracy across all record systems.

• Challenge: Cross-team communication lacked clear documentation.

Action: Managed Slack/Zoom workflows and authored detailed meeting minutes.

Result: Increased accountability and reduced repeated clarifications across teams.

• Challenge: New proprietary systems required fast ramp-up with no room for order errors.

Action: Self-trained intensively during onboarding, seeking clarification proactively.

Result: Reached full operational proficiency within 2 weeks, processing orders accurately from day one.

Bachelor of Science - Business Administration - University of Lagos (2023)