Olga Granados

Bilingual English/Spanish customer service and administrative professional with experience supporting clients, answering and directing phone calls, gathering information, responding to emails, maintaining records, and assisting internal and external customers. Experienced in fast-paced Oil & Gas, manufacturing, and office environments where accuracy, professionalism, and timely communication are important. Comfortable communicating with customers by phone and written messages, identifying their needs, providing information, taking detailed messages, and directing requests to the appropriate department or person.

Dependable, organized, and committed to providing friendly and professional service.

Engineering Records Administrator - Energy Transfer - Houston, TX

(2023-02 - 2025-12)

• Supported internal and external clients by researching and locating engineering drawings, documents, and project information.
• Communicated professionally with customers and coworkers to understand requests and help locate the information needed.
• Reviewed project documentation to verify that required records were received and complete.
• Organized and maintained electronic files using Adobe Acrobat Pro and document management systems.
• Imported and indexed engineering documentation accurately to keep records organized and accessible.
• Worked with sensitive project information while following established procedures and regulatory requirements.
• Managed multiple requests and priorities while maintaining attention to detail and meeting deadlines.

Receptionist / Administrative Assistant - Compass Compression Solutions - Houston, TX

(2022-09 - 2023-01)

• Answered incoming phone calls, screened calls, provided information, and directed callers to the appropriate personnel.
• Took accurate messages and collected important customer information for follow-up.
• Responded to emails and handled written correspondence in a professional and timely manner.
• Greeted clients and visitors and helped create a professional and welcoming experience.
• Communicated with employees, visitors, and callers to understand their needs and direct them appropriately.
• Assisted with scanning invoices and sending documents to the appropriate department.
• Maintained organized administrative records and supported daily office operations.

Receptionist - National Wire - Houston, TX

(2022-01 - 2022-09)

• Answered, screened, and forwarded incoming telephone calls using a multi-line telephone system.
• Provided general information to callers and took detailed messages when appropriate.
• Greeted visitors, determined the purpose of their visit, and directed them to the appropriate destination.
• Maintained and updated appointment calendars.
• Communicated professionally with customers, visitors, employees, and vendors.
• Handled multiple requests while maintaining a courteous and professional attitude.

Machine Operator / Assembler Fabricator - Halliburton - Houston, TX

(2017-04 - 2021-04)

• Worked in a deadline-driven manufacturing environment requiring accuracy, teamwork, communication, and attention to detail.
• Reviewed work requirements and engineering specifications to ensure production tasks were completed correctly.
• Verified bills of material and analyzed component requirements for production.
• Troubleshot equipment and process issues and communicated problems when additional support was needed.
• Maintained documentation and followed company safety and HSE procedures.
• Worked effectively with team members to support production schedules and quality requirements.

Machinist - Baker Hughes - Houston, TX

(2011-05 - 2016-07)

• Reviewed work orders, blueprints, and engineering requirements before beginning production work.
• Prioritized deadline-driven work orders and managed multiple production requirements.
• Completed control charts and maintained accurate production documentation.
• Troubleshot equipment and production issues and made appropriate adjustments.
• Performed quality checks to ensure finished parts met required specifications and tolerances.
• Worked safely and efficiently while maintaining consistent quality standards.

Associate of Arts Degree - Lone Star College (2020) Houston, TX

Associate of Applied Science (AAS) - Machining Technology - Lone Star College (2016) Houston, TX

General Diploma - Aldine High School (2004) Houston, TX