Laura Phillips

Dependable, kind, and service-oriented bilingual professional with extensive experience in customer service, client relations, leadership, and fast-paced project coordination. Known for remaining calm and professional under pressure, providing attentive service, and solving unexpected challenges. Highly organized with strong time-management skills and the flexibility to adapt to changing schedules and priorities.

Accustomed to long, physically active workdays and extended periods on my feet. Reliable, team-oriented, and committed to creating a welcoming and positive customer experience.

Interior Designer / Client Project Coordinator at Stone&SageDesign (2020-01 – Present)

• Provide attentive one-on-one customer service while serving as the primary point of contact throughout each client's project.
• Lead and coordinate clients, vendors, contractors, installers, schedules, deliveries, deadlines, and changing priorities.
• Build trust through kindness, patience, active listening, professional communication, and dependable follow-through.
• Maintain excellent organization and time management while handling multiple projects and responsibilities simultaneously.
• Work long, physically active days involving extended periods of standing and walking during installations, deliveries, meetings, and project coordination.
• Adapt to flexible and changing schedules based on appointments, installations, contractor availability, deliveries, and unexpected project needs.
• Remain calm and solution-focused when handling customer concerns, scheduling conflicts, delays, and other time-sensitive challenges.
• Take initiative and provide leadership while coordinating team members and making timely decisions when circumstances change.
• Provide professional bilingual customer service in English and Spanish.

Customer Service Representative at Knight&Reign (2018-02 – 2026-06)

• Delivered friendly, courteous, and professional customer service while assisting customers with questions, purchases, orders, and concerns.
• Created positive customer experiences through patience, kindness, active listening, and respectful communication.
• Remained composed and professional during high-volume periods and challenging customer interactions.
• Used strong judgment, problem-solving, and conflict-resolution skills to address concerns and determine appropriate solutions.
• Prioritized multiple customer needs while maintaining accuracy, efficient time management, and attention to detail.
• Adapted quickly to changing priorities, supported coworkers, and demonstrated dependability, responsibility, and accountability.
• Worked effectively as a team player while taking initiative and providing leadership when situations required it.
• Assisted English- and Spanish-speaking customers, contributing to an inclusive and welcoming customer experience.

– Valencia High School