Oliver Gabino

Advocated for sellers and provided feedback to enhance selling process for overall improvements. Assisted sellers with platform requirements for renewals and upgrades. Answered questions regarding seller inventory, shipping, payments and buyer complaints.

Sales Associate / Sales Support at Duty Free Americas Inc. (2023-09 – Present)

• Advocated for sellers and provided feedback to enhance selling process for overall improvements.
• Assisted sellers with platform requirements for renewals and upgrades.
• Answered questions regarding seller inventory, shipping, payments and buyer complaints.
• Helped cultivate and maintain business relationships by professionally handling partner and customer needs.
• Coordinated responses and resources to handle special client requests.
• Learned and frequently used multiple sales systems to investigate, track, and correct customers' issues.

Sales Associate at GNC Live Well (2021-08 – 2021-11)

• Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
• Provided positive first impressions to welcome existing, new and potential customers.
• Helped customers locate products and checked store system for merchandise at other sites.
• Answered customer questions regarding sizing, accessories and proper care for merchandise.
• Engaged with customers to effectively build rapport and lasting relationships.
• Prepared merchandise for sales floor by pricing or tagging.
• Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
• Prepared large cash deposits with zero discrepancies.

High School Diploma – John Adams High School