Abir Bin Hafiz

Motivated professional seeking opportunities to deliver reliable support through organization, accountability, and excellent customer service.

Sales Associate at Dunkin Donuts

• Provided fast and friendly customer service in a high-volume environment
• Took customer orders accurately and prepared food and beverages according to company standards
• Operated POS system, handled cash transactions, and balanced register at shift end
• Maintained cleanliness and hygiene of the store, including food preparation areas
• Managed time efficiently during peak hours to ensure quick service and customer satisfaction
• Worked as part of a team to meet daily sales and service goals

Sales Associate at Drizzle Clothing (2024-01 – 2025-12)

• Assisted customers in selecting clothing based on style, fit, and preferences, providing a personalized shopping experience
• Maintained strong product knowledge of current trends, promotions, and inventory
• Handled cash register operations, processed payments, and managed returns and exchanges accurately
• Organized and restocked merchandise to ensure an attractive and well-presented store layout
• Built positive customer relationships, leading to repeat business and increased sales
• Worked collaboratively with team members to meet daily and monthly sales targets

Sales Associate at Overcast (2023-01 – 2024-12)

• Assisted customers in selecting clothing based on style, fit, and preferences, delivering a positive shopping experience
• Collaborated with team members to maintain smooth store operations
• Handled customer inquiries, complaints, and returns professionally

Food Service Assistant at Awake Cafe (2023-01 – 2023-12)

• Greeted customers warmly and took food and beverage orders
• Served meals efficiently while maintaining a friendly attitude
• Handled cash and card payments accurately
• Maintained cleanliness of dining and service areas
• Assisted kitchen staff during busy hours to ensure fast service
• Provided excellent customer service in a fast-paced environment

Home Tutor at Self Employment (2025-01 – 2025-12)

• Provided one-on-one tutoring to high school students in English and Chemistry
• Explained complex concepts in a simple and clear way to improve student understanding
• Developed customized lesson plans based on each student's learning needs and academic goals
• Helped students improve in grammar, writing skills, and comprehension in English
• Guided students through Chemistry topics including basic concepts, problem-solving, and exam preparation
• Monitored student progress and adjusted teaching methods to achieve better results
• Built a supportive learning environment that increased student confidence and academic performance

Higher Secondary School Certificate in class 12 – Birshreshtha Munshi Abdur Rouf Public College (2023-12)

Computer Science and Information Security – Queens Borough Community College (2026-12)