Oliver Shale

Proactive and reliable Business Management student at Newcastle University with progressive experience in retail, e-commerce, and hospitality operations. Recently promoted to a Team Leader position at the National Trust, overseeing daily operations, staff scheduling, and financial duties. Recognised for leadership, customer focus, and operational efficiency in fast-paced environments. Passionate about business development, process improvement, and people management.

Team Leader at National Trust, Croome Park (2025-05 – 2026-01)

Supervised and supported a team of front-of-house and catering staff to deliver high-quality visitor experiences at a busy heritage site.

• Supervised and supported a team of front-of-house and catering staff to deliver high-quality visitor experiences at a busy heritage site.
• Created and managed staff rotas to ensure efficient coverage across service areas while balancing workload and availability.
• Handled cash management and daily reconciliations, ensuring accurate financial reporting and accountability.
• Oversaw stock levels, placed supplier orders, and coordinated deliveries to maintain consistent product availability.
• Coached and motivated team members, providing on-the-job training to uphold food hygiene, service, and safety standards.
• Resolved customer concerns promptly and professionally, maintaining a welcoming and efficient service environment.
• Collaborated with management to review sales performance and implement operational improvements.

Operations Associate at Gopuff, Newcastle (2024-07 – 2025-05)

Processed and fulfilled hundreds of customer orders daily while maintaining speed and accuracy in a high-volume e-commerce environment.

• Processed and fulfilled hundreds of customer orders daily while maintaining speed and accuracy in a high-volume e-commerce environment.
• Managed incoming stock, verified purchase orders, and resolved discrepancies to ensure accurate inventory tracking.
• Implemented efficient FIFO systems to reduce waste and improve product freshness.
• Worked closely with the dispatch team to coordinate timely deliveries and maintain service-level targets.
• Recognised by supervisors for reliability, adaptability, and strong performance during peak operating periods.

Food & Beverage Assistant at National Trust, Dunham Massey (2019-06 – 2023-06)

Delivered premium service to large visitor groups at weddings, festivals, and seasonal events.

• Delivered premium service to large visitor groups at weddings, festivals, and seasonal events.
• Operated outdoor catering outlets (pizza and BBQ) and assisted kitchen teams in fast-paced environments.
• Maintained rigorous hygiene and allergen safety standards in line with National Trust policies.
• Supported new staff onboarding and training on customer service and safe food handling procedures.
• Received positive feedback for professionalism, teamwork, and proactive problem-solving.

BSc (Hons) in Business Management – Newcastle University (2021 – Present)

Level 3 Extended Diploma in Business – Priestley College, Warrington (2019 – 2021)

GCSEs in Multiple subjects – Culcheth High School, Warrington