Olivia Frizzell

Administrative and operations professional with 4+ years of experience managing business-critical workflows, client records, scheduling, financial and payroll-related documentation, correspondence, database maintenance, follow-up, and deadline-driven administrative priorities. Experienced with Microsoft Word, Excel, Outlook, Teams, QuickBooks, and Paycom. Trusted to handle confidential information, maintain accurate records, coordinate across multiple active priorities, and independently resolve routine operational issues while keeping work moving through completion.

Administrative Specialist - Credit Correct - Gastonia, NC

(2023-01 - 2026-01)

• Owned day-to-day administrative workflow for active client accounts, coordinating records, correspondence, forms, follow-up actions, deadlines, and status updates across multiple simultaneous priorities.
• Maintained confidential personal and financial information with a high level of accuracy, completing account updates, document review, data entry, database maintenance, and structured digital file management.
• Supported financial and workforce administration through QuickBooks and Paycom, maintaining current records tied to financial documentation, payroll/timekeeping, and recurring administrative processes.
• Coordinated client scheduling, communications, status follow-up, and time-sensitive requests, ensuring each item was documented, routed appropriately, and tracked through completion.
• Produced professional correspondence, internal notes, reports, spreadsheets, account documentation, and follow-up materials using Microsoft Word, Excel, Outlook, and Teams.
• Monitored open items and administrative deadlines, identified missing information or next steps, and independently resolved routine issues to prevent delays and keep workflows moving.
• Maintained organized, audit-ready digital records and consistent documentation practices so information could be retrieved quickly and accurately when needed.

Administrative Assistant - Frizzells Caregiving LLC - Austin Metropolitan Area

(2022-01 - 2023-01)

• Coordinated daily administrative operations for a service-based business, managing schedules, appointments, calendars, client follow-up, documentation, and recurring office priorities.
• Served as a reliable point of contact for clients and families, communicating service updates, appointment changes, follow-up needs, and routine information professionally and discreetly.
• Maintained accurate client and service records through data entry, electronic and paper file organization, document updates, and ongoing records maintenance.
• Supported invoice and payment tracking, administrative documentation, supply coordination, and recurring business processes that helped keep daily operations organized and on schedule.
• Balanced changing priorities and follow-up needs while protecting confidential information and ensuring administrative tasks were completed accurately and on time.

Associate of Science - Pre-Health Sciences - Austin Community College