Olivia Johnson

Administrative professional with extensive experience supporting office operations, executive leadership, and healthcare/mental health administration in public-sector environments. Skilled in meeting coordination, minute-taking for multiple committees, invoice handling, purchase orders, records management, payroll support, and spreadsheet management, with a proven ability to keep complex workflows organized, accurate, and on schedule. Known for reliability, strong attention to detail, discretion, clear communication, and proficiency in Microsoft Word, Excel, Outlook, Teams, and CAMIS.

Administrative Assistant - Department of Mental Health, Taunton State Hospital - Taunton

(2018-01 - 2024-05)

• Provides administrative support to the Director of Facilities by managing calendar, taking minutes at department meetings, and scheduling meetings.
• Coordinates purchase orders, service requests, quotes, and procurement records for the Maintenance/Grounds Department.
• Scans signed invoices, service work orders, and packing slips for payment processing and submission to the Business Office.
• Tracks purchase orders and service requests through completion and maintains departmental records.
• Manages the CAMIS Work Order system, including receiving work requests, assigning work orders, entering system data, and providing overall system administration.
• Assists the Director of Facilities with project implementation and vendor/contractor coordination.
• Maintains and tracks EPRS, Form 30s, and mandated trainings for the Maintenance/Grounds Department.
• Helps implement office procedures to support efficient operations.
• Organizes electronic files, answers department phone calls, distributes protocols, and tracks monthly reports for EOCC meetings.

Administrative Assistant 1 - Department of Mental Health, Taunton State Hospital - Taunton

(2002)

• Provides administrative support to the Director of Operations and Quality Management.
• Coordinates and schedules meetings for the Director of Operations and Quality Management.
• Provides administrative support to the Chief Operating Officer as needed.
• Processed facilities service requests by entering into the CAMIS database and produces reports upon request.
• Types and distributes critical incident reports and enters critical incident data into the IA Real database.
• Retrieved data from electronic medical records to complete Critical Incident reports.
• Records and transcribes meeting minutes for multiple committees.
• Creates databases, spreadsheets, charts, and documents in Excel.
• Provides administrative support in the absence of the legal coordinator by coordinating with physicians and other disciplines to obtain information to process legal paperwork i.e. set up patients’ court appointments and transportation, file court petitions, schedule court hearings, Habeas Corpus, Mittimus, admissions, discharges, commitments, 3 day notices.
• Schedules conference rooms and computer labs.
• Attends trainings on CAMIS database and Critical Incident reporting.
• Processed timesheets, payroll, and time adjustments.

Administrative Assistant 1 - Department of Mental Health, Dr. Solomon Carter Fuller Mental Health Center - Boston

(1999-01 - 2002-01)

• Performed general administrative duties for Deputy Superintendent, and Director.
• Coordinated staff orientations and trainings.
• Maintained data on staff orientations, trainings and competencies in Excel.
• Created and tracked EPRS (employee performance review system) in Excel.
• Supervised and trained part-time support person.
• Composed letters /memoranda

Administrative Assistant 1 - Department of Mental Health, Central Office - Boston

(1994-01 - 1999-01)

• Processed weekly payroll in PMIS.
• Attended payroll user meetings.
• Processed employee benefits.
• Maintained employee files and verified employment.
• Participated in employees’ insurance open enrollment period.
• Coordinated the employee direct deposit campaign.

Administrative Assistant 1 - Department of Mental Health, Office of Competitive Bidding - Boston

(1993-01 - 1994-01)

• Provided secretarial support to the Director.
• Responsible for office management.

Bachelor of Science - Business Administration, Finance - Suffolk University