Retail Merchandiser / Garden Associate - The Home Depot - Madison, MS
(2024-06)
- Provided exceptional customer service by promptly responding to inquiries and resolving issues
- Built and maintained strong relationships with customers through regular communication and personalized interactions
- Developed comprehensive knowledge of products and services to effectively assist customers with their inquiries and provide accurate information
- Assisted customers with product returns or exchanges, following company policies and procedures to ensure smooth transactions
- Assisted customers with selecting garden, landscaping, and outdoor products based on their needs
- Loaded and unloaded heavy materials including mulch, rocks, pavers, soil, lumber, and landscaping supplies
- Performed frequent heavy lifting of up to 50–100+ pounds throughout the workday
- Operated pallet jacks and other material-handling equipment to move inventory safely and efficiently
- Maintained organized, fully stocked, and clean outdoor garden displays and sales areas
- Worked outdoors in all weather conditions, including extreme heat, cold, rain, and humidity
- Participated in training sessions to enhance product knowledge and improve overall customer service skills
- Recognized as top-performing associate for consistently achieving high ratings on post-interaction surveys
- Assisted in training new team members on company policies, procedures, and best practices for delivering excellent customer service
- Maintained a clean and organized sales floor, ensuring products were properly displayed and shelves were fully stocked
- Assisted in inventory management by conducting regular stock checks, identifying low-stock items, and placing orders for replenishment
- Performed price checks and updated pricing labels as necessary to reflect current promotions or discounts
- Demonstrated excellent teamwork skills by collaborating effectively with colleagues on various projects
- Participated in regular team meetings to discuss sales goals, promotions, and upcoming events
Visitor Services Representative - Outlets of Mississippi - Pearl, MS
(2023-10 - 2024-05)
- Welcomed clients and visitors, creating a positive first impression and ensuring a warm and professional atmosphere
- Managed incoming calls, screened and directed them to the appropriate departments, and provided courteous assistance to callers
- Scheduled and confirmed appointments, maintaining an organized and efficient appointment book
- Assisted clients with inquiries, resolving issues promptly and professionally
- Handled client complaints and concerns, working to find satisfactory resolutions and maintaining high customer retention rates
- Assisted in organizing and coordinating company events, meetings, and conferences
- Handled cash and credit card transactions accurately and maintained a secure cash drawer
- Maintaining office security by verifying the identity of visitors and ensuring compliance with access policies
Assistant Manager - Sprint Mart - Madison, MS
(2022-06 - 2023-10)
- Assisted in the management of daily operations, ensuring smooth and efficient workflow
- Conducted regular inventory checks to maintain accurate stock levels and minimize loss due to shrinkage
- Resolved customer complaints or concerns promptly, ensuring high levels of customer service at all times
- Developed strong relationships with vendors and suppliers, negotiating favorable terms for procurement of goods
- Managed cash handling procedures, including opening/closing registers, preparing deposits, and reconciling discrepancies
- Monitored employee performance through regular evaluations, providing constructive feedback for professional development
- Assisted in the recruitment, selection, and onboarding of new employees, ensuring a smooth transition into the team
- Maintained clean and organized checkout areas, ensuring a pleasant shopping experience for customers
- Stocked shelves and replenished inventory to ensure products were readily available for purchase
- Demonstrated ability to handle high-pressure situations during busy periods while maintaining composure
Escalations Supervisor - Alorica Calling Center - Jackson, MS
(2021-02 - 2022-06)
- Consulted with other departments to resolve complex customer issues and ensure timely resolution
- Handled inbound and outbound customer calls, providing excellent service and resolving issues in a timely manner
- Maintained a high level of professionalism and empathy while addressing customer concerns and complaints
- Utilized CRM software to accurately document customer interactions, ensuring accurate tracking of inquiries and resolutions
- Consistently met or exceeded monthly sales targets through effective upselling and cross-selling techniques
- Managed escalated calls from dissatisfied customers, successfully de-escalating situations and finding satisfactory solutions
- Participated in weekly team meetings to discuss challenges faced on calls and brainstorm solutions as a group
- Collaborated with other departments such as billing or technical support teams to resolve complex customer issues
- Maintained a high level of professionalism and composure during challenging or stressful customer interactions
Technician - Servpro of Jackson and Madison County - Ridgeland, MS
(2018-12 - 2021-02)
- Responded to emergency water and fire damage incidents, assessing the extent of the damage and developing a restoration plan
- Performed water extraction, drying, dehumidification, and mold remediation in residential and commercial properties
- Utilized specialized equipment such as air movers, dehumidifiers, and moisture meters to effectively dry affected areas
- Implemented proper containment procedures to prevent cross-contamination during restoration projects
- Collaborated with insurance adjusters to document damages and provide accurate estimates for repairs
- Executed efficient demolition of damaged materials including drywall, flooring, insulation, and cabinetry
- Applied antimicrobial treatments to prevent mold growth in water-damaged areas
- Conducted thorough inspections after restoration work was completed to ensure quality standards were met or exceeded
- Maintained detailed records of all restoration activities including photographs, measurements, and job progress reports
- Provided excellent customer service by addressing client concerns promptly and professionally throughout the entire restoration process
- Assisted in the packing and unpacking of contents during the restoration process, ensuring proper handling and care
- Provided on-call emergency response services, promptly addressing urgent restoration needs
- Adhered to company policies, industry regulations, and safety guidelines at all times
