Olivia Lindsly

Hardworking retail and customer service professional with 7 years of experience in enhancing customer satisfaction and operational efficiency. Proven track record in managing daily operations, training new team members, and resolving complex customer issues. Recognized for exceptional performance and strong relationship-building skills, consistently achieving high ratings in customer feedback. Seeking to leverage expertise in a remote setting to drive customer engagement and service excellence.

Retail Merchandiser / Garden Associate - The Home Depot - Madison, MS

(2024-06)

• Provided exceptional customer service by promptly responding to inquiries and resolving issues
• Built and maintained strong relationships with customers through regular communication and personalized interactions
• Developed comprehensive knowledge of products and services to effectively assist customers with their inquiries and provide accurate information
• Assisted customers with product returns or exchanges, following company policies and procedures to ensure smooth transactions
• Assisted customers with selecting garden, landscaping, and outdoor products based on their needs
• Loaded and unloaded heavy materials including mulch, rocks, pavers, soil, lumber, and landscaping supplies
• Performed frequent heavy lifting of up to 50–100+ pounds throughout the workday
• Operated pallet jacks and other material-handling equipment to move inventory safely and efficiently
• Maintained organized, fully stocked, and clean outdoor garden displays and sales areas
• Worked outdoors in all weather conditions, including extreme heat, cold, rain, and humidity
• Participated in training sessions to enhance product knowledge and improve overall customer service skills
• Recognized as top-performing associate for consistently achieving high ratings on post-interaction surveys
• Assisted in training new team members on company policies, procedures, and best practices for delivering excellent customer service
• Maintained a clean and organized sales floor, ensuring products were properly displayed and shelves were fully stocked
• Assisted in inventory management by conducting regular stock checks, identifying low-stock items, and placing orders for replenishment
• Performed price checks and updated pricing labels as necessary to reflect current promotions or discounts
• Demonstrated excellent teamwork skills by collaborating effectively with colleagues on various projects
• Participated in regular team meetings to discuss sales goals, promotions, and upcoming events

Visitor Services Representative - Outlets of Mississippi - Pearl, MS

(2023-10 - 2024-05)

• Welcomed clients and visitors, creating a positive first impression and ensuring a warm and professional atmosphere
• Managed incoming calls, screened and directed them to the appropriate departments, and provided courteous assistance to callers
• Scheduled and confirmed appointments, maintaining an organized and efficient appointment book
• Assisted clients with inquiries, resolving issues promptly and professionally
• Handled client complaints and concerns, working to find satisfactory resolutions and maintaining high customer retention rates
• Assisted in organizing and coordinating company events, meetings, and conferences
• Handled cash and credit card transactions accurately and maintained a secure cash drawer
• Maintaining office security by verifying the identity of visitors and ensuring compliance with access policies

Assistant Manager - Sprint Mart - Madison, MS

(2022-06 - 2023-10)

• Assisted in the management of daily operations, ensuring smooth and efficient workflow
• Conducted regular inventory checks to maintain accurate stock levels and minimize loss due to shrinkage
• Resolved customer complaints or concerns promptly, ensuring high levels of customer service at all times
• Developed strong relationships with vendors and suppliers, negotiating favorable terms for procurement of goods
• Managed cash handling procedures, including opening/closing registers, preparing deposits, and reconciling discrepancies
• Monitored employee performance through regular evaluations, providing constructive feedback for professional development
• Assisted in the recruitment, selection, and onboarding of new employees, ensuring a smooth transition into the team
• Maintained clean and organized checkout areas, ensuring a pleasant shopping experience for customers
• Stocked shelves and replenished inventory to ensure products were readily available for purchase
• Demonstrated ability to handle high-pressure situations during busy periods while maintaining composure

Escalations Supervisor - Alorica Calling Center - Jackson, MS

(2021-02 - 2022-06)

• Consulted with other departments to resolve complex customer issues and ensure timely resolution
• Handled inbound and outbound customer calls, providing excellent service and resolving issues in a timely manner
• Maintained a high level of professionalism and empathy while addressing customer concerns and complaints
• Utilized CRM software to accurately document customer interactions, ensuring accurate tracking of inquiries and resolutions
• Consistently met or exceeded monthly sales targets through effective upselling and cross-selling techniques
• Managed escalated calls from dissatisfied customers, successfully de-escalating situations and finding satisfactory solutions
• Participated in weekly team meetings to discuss challenges faced on calls and brainstorm solutions as a group
• Collaborated with other departments such as billing or technical support teams to resolve complex customer issues
• Maintained a high level of professionalism and composure during challenging or stressful customer interactions

Technician - Servpro of Jackson and Madison County - Ridgeland, MS

(2018-12 - 2021-02)

• Responded to emergency water and fire damage incidents, assessing the extent of the damage and developing a restoration plan
• Performed water extraction, drying, dehumidification, and mold remediation in residential and commercial properties
• Utilized specialized equipment such as air movers, dehumidifiers, and moisture meters to effectively dry affected areas
• Implemented proper containment procedures to prevent cross-contamination during restoration projects
• Collaborated with insurance adjusters to document damages and provide accurate estimates for repairs
• Executed efficient demolition of damaged materials including drywall, flooring, insulation, and cabinetry
• Applied antimicrobial treatments to prevent mold growth in water-damaged areas
• Conducted thorough inspections after restoration work was completed to ensure quality standards were met or exceeded
• Maintained detailed records of all restoration activities including photographs, measurements, and job progress reports
• Provided excellent customer service by addressing client concerns promptly and professionally throughout the entire restoration process
• Assisted in the packing and unpacking of contents during the restoration process, ensuring proper handling and care
• Provided on-call emergency response services, promptly addressing urgent restoration needs
• Adhered to company policies, industry regulations, and safety guidelines at all times

High school diploma - Germantown High School (2017-05)

Upper secondary education