Olivia Lopez

Dedicated and detail-oriented healthcare administrative professional with 8+ years of progressive experience within UC Davis Health, including direct support of Pediatric Ambulatory operations, case management coordination, and clinical team administration. Proven ability to manage complex calendars, coordinate multidisciplinary care, navigate EPIC EMR, apply medical terminology, and support faculty-level leadership. Adept at balancing high-priority workflows, ensuring compliance with healthcare policies, and delivering exceptional service to patients, physicians, and administrators across all levels.

Assistant III – Case Management & Post-Acute Care Coordination - UC Davis Health - Sacramento, CA

(2023-01)

• Independently manages referral coordination and placement logistics for post-acute care patients, interfacing with Clinical Case Managers, physicians, and external providers to ensure seamless transitions of care.
• Maintains and navigates complex patient records through EPIC EMR and Allscripts/Carport, ensuring accuracy of required documentation and timely availability for clinical review.
• Demonstrates advanced problem-solving skills by proactively identifying workflow issues, developing solutions, and communicating outcomes to multi-disciplinary teams.
• Coordinates with internal and external stakeholders to prioritize and meet competing deadlines in a high-volume, fast-paced healthcare environment.
• Applies knowledge of healthcare regulations, insurance requirements (Medicare, Medi-Cal, HMO, PPO), and UCDH policies to ensure compliance throughout the care coordination process.

Case Management Assistant - UC Davis Health - Sacramento, CA

(2022-08 - 2023-07)

• Coordinated complex patient discharge planning includes arrangement of durable medical equipment (DME), home health nursing and aide services, physical/occupational/speech therapy, hospice, and home infusion or enteral therapy.
• Managed logistics and communication across multiple departments to ensure timely and compliant transitions through the continuum of care, supporting Division goals and operational efficiency.
• Led policy development efforts, created standard workflows, and delivered presentations to large groups of clinical professionals, demonstrating strong written and oral communication skills.
• Applied proficiency in medical terminology, government benefits law (Medicare/Medi-Cal), and insurance regulations to accurately support case coordination activities.
• Exercise sound judgment and discretion when handling sensitive, confidential patient and clinical information.

MOSC II – Pediatrics Ambulatory - UC Davis Health - Sacramento, CA

(2018-07 - 2022-08)

• Provided comprehensive administrative support within the UC Davis Pediatric Ambulatory clinic, developing deep familiarity with Pediatric Division operations, faculty workflows, and patient care systems — directly relevant to the Division of General Pediatrics and Hospitalist Medicine.
• Utilized knowledge of ICD-9, CPT, and HCPCS coding to identify and document services performed, including diagnoses, procedures, and supplies, supporting billing accuracy and compliance.
• Managed patient scheduling and appointment coordination, referrals for consultants and diagnostic services, authorization tracking, and hospital service coordination across diverse insurance types.
• Trained, supervised, and provided conflict resolution support to staff, demonstrating leadership and interpersonal skills consistent with a large multi-program division environment.
• Communicated effectively and diplomatically with patients, families, faculty, and external partners, maintaining tact and professionalism when addressing sensitive or complex issues.

Certified Professional Coder (CPC) - Santa Barbara City College (2025-07)

High School Diploma - William Daylor High School (2009)