Omar Adam

Extensive experience in B2B and customer facing communications. Drawing on an equally extensive background delivering premium grade CSR, I am especially comfortable setting corporate and professional tones in public and internal discourse.

My work experience is varied and equally contributive to the diverse skill set I have developed. From my time as a Funeral Associate learning how to conduct business delicately with grieving families to my role as Lead Dispatcher at a ground transportation company servicing Embassy staff during the UNGA. Every job worked provided unique challenges that I am happy to say were overcome.

Cargo Ops Agent, Alliance Ground International, JFK Airport, NY — 2023-present

• Prepare cargo manifests and general records keeping

• Processed, packaged and shipped customer orders via company Shopify account. 
• Forwarded communications between company head and vendors
• Prepared special promotions and favors for company affiliated Influencers

• Arranged ground transportation for VIP clients
• Lead company communications with vendors and VIP client groups
• Keep records of all trips performed by the company as per NYC TLC regulations

• Answered email and telephone inquiries in delicate but clearcut manner
• Assisted in ritualistic care and burials as well as leading funeral processions

• Processed all transactions in efficient and timely matter
• Promoted all company sales, offers and reward programs to increase customer

Baruch College, CUNY ‘23

I recently graduated with a Bachelor of Arts in Journalism this past spring from Baruch College. Narrative focused writing has always been a fascination of mine and hope to capture its relatability and thought provoking nature in my future writing.