Omar Lopez

Dear recruiter, my name is Omar Lopez. I have 15+ years of IT working experience, supporting industries including, but not limited to, Marine Transportation, Retail, Healthcare, and Metal Refining.

WORK EXPERIENCE:

Desktop Support

• New hire desktop/workstation setups
• Office365 installation issues
• MS Outlook signature and out of office msg
• Cloud documents sync issues

• Network printer client installs
• Join the Computer to the Domain
• SharePoint file missing
• Dual monitor display setup

03/2024 – 08/2025  (1+ year)

• Remote Support using MS Teams, Bomgar and RDP…
• Work in Fiber optic link testing CAT5 network connections and SW installation
• SCCM imaging for client computing
• First point of contact and resolution for AD account issues and user management
• Configure wireless handhelds, barcoding, and cellphones
• Troubleshoot IP cameras, desktop, and application patching, and Office365
• Troubleshoot Group Policies and implementations
• Ticket management, internal and other departments, and vendors for company projects
• Perform Executive IT Support
• Asset Management
• Daily desktop support: Laptop repairs, desktop network connections and apps issues.

07/2020 – 2023 (3 years)

• Hybrid IT Support for floor users and department managers
• Managed IT projects and collaborate with peers and vendors
• Performed IT audits and equipment preventive maintenance, PM and CM
• Available for floor tech’s escalations and mentorship
• Deployed Network Switches and end devices
• Assisted the local maintenance department with Dematic’s systems
• Asset Management
• Implemented a repair for a label printer

2019 – 06/2020 (1 year)

• Worked in computer imaging and deployment
• Worked with OneDrive for files sharing and backups
• Troubleshoot desktop and application patching issues
• Supported SAP in several modules and MS Office
• Managed AD user accounts and profiles
• Implemented label printers and barcoding

2017 – 2018(1 year)

• Managed management system data backups (DMS)
• Implemented label printers and barcoding
• Troubleshoot Server and Desktop hardware issues
• Troubleshoot network and Internet connections

• Managed management system data backups (DMS)
• Implemented label printers and barcoding
• Troubleshoot Server and Desktop hardware issues
• Troubleshoot Citrix sessions and Print server
• Troubleshoot network and Internet connections
• Manage Voip

6/2007 - 6/2016 (9 yrs)

• Perform Executive IT Support
• Designed, Implemented, and managed MS Exchange Email server
• Designed, Implemented, and managed MS Active Directory
• Designed, Implemented, and managed Outlook ticketing system
• Manage Access control and IP cameras
• Manage ISP accounts and wireless carriers
• Work in Fiber optic link testing CAT5 network connections and SW installation
• Asset Management
• First point of contact and resolution for two company divisions
• Manage Voip
• Responsible for hardware, software and label printing supplies orders

EDUCATION: 01/2018 – 09/2018 San Joaquin, Delta College, Classes in Cisco Switching and Routing. 04/ 2005 Heald College, Milpitas, CA graduated with AAS Degree in Computer Technology 2007 MCP