WORK EXPERIENCE:
Desktop Support
- New hire desktop/workstation setups
- Office365 installation issues
- MS Outlook signature and out of office msg
- Cloud documents sync issues
- Network printer client installs
- Join the Computer to the Domain
- SharePoint file missing
- Dual monitor display setup
Technical Support Administrator at
JPI and Seaboard Marine (Houston, TX)
03/2024 – 08/2025 (1+ year)
- Remote Support using MS Teams, Bomgar and RDP…
- Work in Fiber optic link testing CAT5 network connections and SW installation
- SCCM imaging for client computing
- First point of contact and resolution for AD account issues and user management
- Configure wireless handhelds, barcoding, and cellphones
- Troubleshoot IP cameras, desktop, and application patching, and Office365
- Troubleshoot Group Policies and implementations
- Ticket management, internal and other departments, and vendors for company projects
- Perform Executive IT Support
- Asset Management
- Daily desktop support: Laptop repairs, desktop network connections and apps issues.
IT Support Engineer I (OPS Tech IT at Stockton, CA), Amazon,
07/2020 – 2023 (3 years)
- Hybrid IT Support for floor users and department managers
- Managed IT projects and collaborate with peers and vendors
- Performed IT audits and equipment preventive maintenance, PM and CM
- Available for floor tech’s escalations and mentorship
- Deployed Network Switches and end devices
- Assisted the local maintenance department with Dematic’s systems
- Asset Management
- Implemented a repair for a label printer
IT Analyst, COLLABERA and ASCENT contractor at Raging Wire and Foster Farms
2019 – 06/2020 (1 year)
- Worked in computer imaging and deployment
- Worked with OneDrive for files sharing and backups
- Troubleshoot desktop and application patching issues
- Supported SAP in several modules and MS Office
- Managed AD user accounts and profiles
- Implemented label printers and barcoding
IT Field Operations Tech, JCPenney Distribution Center
2017 – 2018(1 year)
- Managed management system data backups (DMS)
- Implemented label printers and barcoding
- Troubleshoot Server and Desktop hardware issues
- Troubleshoot network and Internet connections
Desktop Server Support, Robert Half Technology contractor at Cascade Valley Hospital (Skagit) 2016 – 2017 (
1 year)
- Managed management system data backups (DMS)
- Implemented label printers and barcoding
- Troubleshoot Server and Desktop hardware issues
- Troubleshoot Citrix sessions and Print server
- Troubleshoot network and Internet connections
- Manage Voip
System Administrator and IT Manager at CONECSUS, LLC
6/2007 - 6/2016 (9 yrs)
- Perform Executive IT Support
- Designed, Implemented, and managed MS Exchange Email server
- Designed, Implemented, and managed MS Active Directory
- Designed, Implemented, and managed Outlook ticketing system
- Manage Access control and IP cameras
- Manage ISP accounts and wireless carriers
- Work in Fiber optic link testing CAT5 network connections and SW installation
- Asset Management
- First point of contact and resolution for two company divisions
- Manage Voip
- Responsible for hardware, software and label printing supplies orders
