Omar Rodriguez

Bilingual Patient Care Technician (PCT) with a strong commitment to compassionate support and building trust with diverse communities. Brings 8+ years of experience in fast-paced, high-accountability customer service environments with proven strengths in communication, de-escalation, confidentiality, documentation, and teamwork.

Background includes pharmacy support (insurance calls/prior authorizations, prescription processing support, handling sensitive information) and supervisory leadership (training, coaching, shift oversight). Seeking a PCT role to gain hands-on clinical experience while preparing for nursing school.

Shift Supervisor at Starbucks Coffee Company (2017-12 – Present)

• Lead daily operations in a high-volume setting, coordinating workflow to maintain service quality, speed, and professionalism.
• Supervise 4–5 team members per shift; delegate tasks, prioritize workload, and ensure smooth shift handoffs.
• Train and onboard 12+ new hires (including supporting other locations), reinforcing standardized procedures and performance expectations.
• Enforce sanitation and safety routines (solution changes every 30–60 minutes, utensil changes every 2 hours, time/temperature controls) to meet health-code standards.
• Resolve guest concerns with calm, solutions-focused communication; support accurate cash handling and inventory readiness during manager absence.

Front Desk Associate / Personal Trainer at Blink Fitness (2022-03 – 2022-10)

• Welcomed members, provided tours, and supported new member onboarding by building rapport and explaining services clearly.
• Created and updated memberships; handled cancellations and basic account questions with professionalism and discretion.
• Maintained cleanliness standards and reported equipment maintenance needs to support a safe facility environment.

Pharmacy Cashier / Technician at Walmart (Pharmacy) (2015-09 – 2017-10)

• Supported prescription workflow under pharmacist supervision, including counting prescriptions and organizing/maintaining pick-up readiness.
• Managed calls from physician offices and escalated clinical questions appropriately to the pharmacist.
• Contacted insurance/third-party payers to support coverage issues and prior authorization needs; communicated next steps to customers.
• Maintained confidentiality practices with sensitive records (end-of-day shredding, secure storage under pharmacist oversight).
• Organized inventory and monitored expiration to support compliance and safe pharmacy operations.

Patient Care Technician Training Program – Stepful (2025)

Associate's-level coursework – Tarrant County College