Financial Crimes Specialist III - Regions Bank
(2019-07)
- Conduct thorough investigations into financial crimes, including fraud and money laundering, to identify illicit activities.
- Compose detailed narratives that encapsulate the findings and analysis of each investigation.
- Manage case files from inception to closure, focusing on individuals implicated in fraudulent operations.
- Process and scrutinize alerts related to check deposits, and execute necessary security measures, including disabling accounts and online banking access.
Patient Access Representative - UAB Medical West
(2018-03 - 2019-07)
- Streamlined patient registration process by accurately capturing demographic information and coordinating benefits, enhancing data integrity and patient experience.
- Verified insurance details and facilitated the collection of copays, ensuring financial transactions adhered to organizational policies.
Medical Lab Courier - Medical Lab Courier
(2016-08 - 2018-03)
- Ensured timely and accurate collection and delivery of specimens, documents, and supplies across multiple clinics, adhering to strict handling guidelines to maintain specimen integrity.
- Processed change orders and performed banking transactions, including depositing checks at financial institutions.
- Distributed collected specimens to appropriate laboratory departments, ensuring proper allocation to respective specialties for analysis.
Financial Care Representative - T-Mobile
(2012-10 - 2016-07)
- Addressed customer inquiries and processed payment transactions to ensure account resolution and satisfaction.
- Established payment arrangements tailored to individual financial situations, aiding in customer retention.
- Reactivated dormant accounts, effectively restoring services for customers with a focus on quality support.
Customer Service Representative - Fountain Building & Supply
(2006-05 - 2012-09)
- Managed financial transactions and maintained accurate records of customer accounts to ensure timely and consistent payment processing.
- Coordinated inventory control and product setup in the computer system, contributing to efficient warehouse operations and sales support.
- Delivered comprehensive training to new employees, enhancing team proficiency in office protocols and customer service excellence.
