Pamela Powell

With over 20 years of experience in payroll and client service, including 3.5+ years as a Senior Control Representative at ADP, expertise lies in managing payroll processes and facilitating seamless pre- and post-payroll operations. Focus areas include payroll reconciliation, written correspondence, and addressing complex payroll challenges to support organizational needs. At ADP, collaboration with teams ensures accurate payroll delivery while leveraging skills in cash collection and utility billing.

Dedicated to enabling efficient payroll solutions that align with organizational priorities and enhance client satisfaction.

Sr Control Representative - ADP

(2023-01 - 2026-07)

At ADP, I played a crucial role in maintaining compliance with payroll and tax regulations while resolving various payroll tax issues. My focus on verifying tax ID accuracy and correcting discrepancies significantly improved the payroll process, leading to fewer filing errors. This role allowed me to develop strong problem-solving and attention-to-detail skills in a fast-paced environment.

Payroll Specialist - Ruoff Mortgage

(2022-01 - 2022-09)

Processing full cycle payroll.

• Pre-Payroll – Direct contact with employees who have payroll specific questions and need updates or changes
• New hire setup, benefit verification, pay changes, retro pay, address updates, timecard calculations and verification for full or partial pay
• Vacation pay out calculations, FMLA payroll updates, bonus and commission payments, and deductions to capture arrears or for garnishments
• Paycheck processing - pre-processing reports to catch errors, uploading information into Paylocity, then processing direct deposit, reimbursements, and HSA contributions
• Payroll accounting - post-payroll report print and distribution; journal entries, and payroll reconciliation

Accounts Receivable/Payroll Clerk - City of New Haven Indiana

(2020-07 - 2022-01)

• In person daily contact with Department Heads to ensure allocations are correct
• Post payments by recording cash, checks, and credit card transactions
• Prepare daily bank deposits for Fire, Police, Utility Billing Office, and Parks Department
• Review Accounts Payable check requests prior to Clerk Treasurer approval
• Prepare weekly/bi-weekly dockets for Board of Works approval of payments
• Process bi-weekly payroll for all departments/employees
• Balance monthly bank statements

Payroll Support Representative - ADP

(2018-04 - 2019-06)

In an inbound Call Center environment, I was the first point of contact for all employee and payroll inquiries.

• Facilitated weekly client update and research calls
• Performed quarter end and year end payroll reporting for tax filing
• Amended and adjusted accounts as requested

Client Services Consultant - ADP

(2006-03 - 2018-04)

As a Call Center representative, I supported both internal and external clients via telephone and email.

• Processed adjustments and corrections, as well as amendments
• Provided support for our Sales partners and also our HR clients
• Researched and resolved Corporate escalations
• Resolved in-depth payroll, tax, and billing issues

Bachelor of Science - Secondary Education and Teaching - Indiana University Bloomington