Patience Ufot
Results-driven document controller, administrative and customer service professional
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About
Results-driven document controller, administrative and customer service professional with a strong academic background in Marketing (M.Sc. with Distinction) and hands-on experience across document control, administration, banking, data entry, and education sectors. Skilled in managing office operations, handling customer interactions, and maintaining accurate records. Known for strong organizational, communication, and problem-solving abilities, with a commitment to efficiency and excellence in service delivery.
Experience
Document Controller at Sterling Petrochemicals and Fertilizers Limited (2022-09 – Present)
- Developed and maintained organized filing systems for physical and digital records
- Prepare confidential correspondence and official documentation
- Update and manage office registers and datasets
- Support project teams with document retrieval and reporting
- Track document status, approvals and revision
- Manage and control the flow of documents
- Prepare purchase and service requests for contracts and procurement processes
- Reviewed and edited documents, ensuring accuracy and compliance
Customer Care Officer at Access Bank Plc (2021-10 – 2022-08)
- Managed customer accounts and maintained accurate records
- Responded to customer inquiries and resolved issues efficiently
- Processed transactions including account upgrades and closures
- Delivered high-quality customer service in a fast-paced environment
Secondary School Teacher (NYSC) at Victory International School (2020 – 2021)
- Taught Economics, Commerce, and Business Studies
- Prepared lesson plans and evaluated student performance
General Office Support (WEP Program) at Ministry of Mines and Steel Development (2021 – 2021)
- Supported daily office operations under the Work Experience Program
- Assisted with administrative tasks and documentation
Data Entry / Script Marking Officer at Eniac Data Services (2021 – 2021)
- Handled examination data entry and marking processes
- Ensured accuracy and confidentiality of student records
Nursery School Teacher at Great Blessing School (2020 – 2020)
- Taught Nursery classes and supported early childhood development
Education
Master of Science (M.Sc) in Marketing – Akwa Ibom State University (2024)
Bachelor of Science (B.Sc) in Marketing – Akwa Ibom State University (2020)
West African Senior School Certificate (WASSCE) – Goodnews Community High School (2013)
School Leaving Certificate – Methodist Central School (2007)
