Albert O

Detail-oriented professional with a strong operational background and academic training in cybersecurity from Kennesaw State University. Proven track record of optimizing retail processes, managing inventory, and collaborating effectively with teams to achieve demanding sales targets. Resourceful and efficient team player committed to excellence in operational efficiency and customer satisfaction.

Currently pursuing a transition into cybersecurity while leveraging strong skills in inventory management, merchandising, and front-end retail coordination.

Cashier/Lot Associate - Sam's club - Snellville, GA

(2022-07 - 2022-08)

• Efficiently executed high-volume checkout operations by scanning items and processing cash, credit, and digital transactions with absolute accuracy. This meticulous attention to detail reduced register discrepancies and minimized wait times for customers during peak store hours.
• Managed front-end operations in close collaboration with team members to ensure a seamless and welcoming shopping environment for all visitors. Through coordinated communication, our team successfully resolved service bottlenecks and optimized overall customer throughput.
• Delivered exceptional customer service by proactively addressing inquiries and resolving checkout issues with patience and professionalism. My dedicated assistance directly contributed to a notable upgrade in the store's monthly customer satisfaction ratings.

Cashier/Grocery Stock Clerk - Publix Super Markets - Marietta, GA

(2023-01 - 2026-07)

• Managed daily inventory replenishment and organized prominent product displays to maximize visual appeal for incoming customers. This proactive arrangement directly stimulated impulse purchases and contributed to a noticeable increase in weekly category sales.
• Delivered highly efficient checkout services by operating advanced POS terminals with speed and accuracy. By streamlining the scanning and payment process, front-end wait times were reduced by fifteen percent during peak store hours.
• Provided comprehensive product information and locating assistance to customers seeking specific dietary items. This dedication to exceptional product knowledge fostered stronger customer loyalty and elevated overall satisfaction ratings.
• Partnered with store leadership to execute daily merchandising plans and meet demanding operational objectives. Through consistent collaboration and task prioritization, the team successfully achieved all inventory accuracy targets.
• Reorganized and front-faced dry grocery shelving systematically to elevate presentation standards across high-traffic aisles. The resulting clean aesthetic enhanced the shopping experience and facilitated a smoother restocking workflow for night shifts.

BS - Cybersecurity - Kennesaw State University (2021-08 - 2026-05)

University of Georgia (2026-08)