Patience Ufot

Results-driven document controller, administrative and customer service professional with a strong academic background in Marketing (M.Sc. with Distinction) and hands-on experience across document control, administration, banking, data entry, and education sectors. Skilled in managing office operations, handling customer interactions, and maintaining accurate records. Known for strong organizational, communication, and problem-solving abilities, with a commitment to efficiency and excellence in service delivery.

Document Controller at Sterling Petrochemicals and Fertilizers Limited (2022-09 – Present)

• Developed and maintained organized filing systems for physical and digital records
• Prepare confidential correspondence and official documentation
• Update and manage office registers and datasets
• Support project teams with document retrieval and reporting
• Track document status, approvals and revision
• Manage and control the flow of documents
• Prepare purchase and service requests for contracts and procurement processes
• Reviewed and edited documents, ensuring accuracy and compliance

Customer Care Officer at Access Bank Plc (2021-10 – 2022-08)

• Managed customer accounts and maintained accurate records
• Responded to customer inquiries and resolved issues efficiently
• Processed transactions including account upgrades and closures
• Delivered high-quality customer service in a fast-paced environment

Secondary School Teacher (NYSC) at Victory International School (2020 – 2021)

• Taught Economics, Commerce, and Business Studies
• Prepared lesson plans and evaluated student performance

General Office Support (WEP Program) at Ministry of Mines and Steel Development (2021 – 2021)

• Supported daily office operations under the Work Experience Program
• Assisted with administrative tasks and documentation

Data Entry / Script Marking Officer at Eniac Data Services (2021 – 2021)

• Handled examination data entry and marking processes
• Ensured accuracy and confidentiality of student records

Nursery School Teacher at Great Blessing School (2020 – 2020)

• Taught Nursery classes and supported early childhood development

Master of Science (M.Sc) in Marketing – Akwa Ibom State University (2024)

Bachelor of Science (B.Sc) in Marketing – Akwa Ibom State University (2020)

West African Senior School Certificate (WASSCE) – Goodnews Community High School (2013)

School Leaving Certificate – Methodist Central School (2007)