Sr Analyst II Business Process Transactions at DXC Technology (2011-05 – Present)
Processing and QC of documents, managing daily workload for the team
- Format, import, publish, edit, finalize, approve, and QC of Clinical, Non-clinical, Regulatory, Pharmacovigilant, CMC, Packaging and Labeling, and other documents
Document Specialist at CSC (2010-05 – 2011-05)
Word template conversion
- Assisting in the conversion of about 400 Microsoft Word templates, QC and correcting of formatted files as well as taking part in the final QC and special issues
Document Specialist at CSC (2010-04 – 2010-05)
SPL
Document Specialist at CSC (2010-03 – 2010-04)
Scanning
- Scan documents as TIFF files, convert to PDF and QC images, iOptimize the batch of documents
Document Specialist at CSC (2010-03 – 2010-03)
eIND
- Document level publishing (creation of bookmarks and links including QC and corrections)
Document Specialist at CSC (2010-02 – 2010-03)
ANDAs
- Document level publishing (creation of bookmarks and links including QC and corrections)
Document Specialist at CSC (2010-01 – 2010-02)
Word template conversion
- Assisting in the conversion of about 800 Microsoft Word templates, QC and correcting of formatted files as well as taking part in the final QC and special issues
Document Specialist at ISI (2009-11 – 2010-01)
ANDA
- Document level publishing (creation of bookmarks and links including QC and corrections)
Document Specialist at ISI (2009-10 – 2009-11)
eBLA
- Document level publishing (creation of bookmarks and links including QC and corrections)
Document Specialist at ISI (2009-09 – 2009-10)
Paper Submission
- QC final paper, bind, and package
Document Specialist at ISI (2009-09 – 2009-09)
SPL
- Underwent training for SPL process
Document Specialist at ISI (2009-09 – 2009-09)
Word template conversion
- Solely responsible for reformatting over 400 templates including resetting style formats, numbering conventions, header and footer formats, table and figure formats, and Table of Content automatic updates
Document Specialist at ISI (2009-09 – 2009-09)
NeeS
- Document level publishing (creation of bookmarks and links including QC and corrections) and QC of paper submission
Document Specialist at ISI (2009-08 – 2009-09)
ANDA
- Document level publishing (creation of bookmarks and links including QC and corrections)
Scanner at Apyx (2009-07 – 2009-08)
Scanning
- Scanning files, converting to PDF, saving to CD/DVD
Cashier/Customer Service at Walmart (2008-09 – 2016-03)
- Demonstrated superior cash‑handling accuracy and reliability in fast‑paced retail environments.
- Consistently delivered excellent customer service, building rapport, resolving issues efficiently, and supporting strong repeat‑business results.
- Motivated, coached, and trained fellow associates, contributing to improved team performance and overall store success.
Sales Planning Coordinator at Yellowbook USA (2006-10 – 2008-11)
- Created and maintained ranking reports for more than 1,300 sales representatives and managers across the Mid‑Atlantic region, determining bonuses and rewards by tracking performance trends and comparing results against historical data and peer groups.
- Developed and maintained a weekly productivity report for the entire region, providing leadership with actionable insights used to set future objectives and performance targets.
- Served as a key member of the assignment team, responsible for allocating existing customers and defining sales territories for individual representatives to support balanced workloads and maximize coverage.
Docutech Operator, Assembly, Shipping Coordinator at ICD Global (2004-08 – 2006-05)
- Set up and produced CRF documentation for clients involved in the pharmaceutical industry.
- Maintained quality preferences and strict confidentiality pertaining to each site and customer.
- Processed all content that shipped out of the facility, using all major US shipping carriers along with some other global shipping companies.
- Handled customs paperwork, tracking issues, and claims for items damaged or lost by these carriers.
- Responsible for maintaining the storage system for documentation printed and not yet shipped while practicing ISO compliance standards.
Docutech Operator at CMI Full Service Printers (2001-09 – 2004-08)
- Scanned, set up, edited, and printed jobs using Docutech 6100, 135, 1090, and 2040 equipment, supporting efficient and accurate production workflows.
- Prepared quotes, purchase orders, and invoices, ensuring timely and accurate documentation for both internal processes and client needs.
- Contributed to the development of new quality standards and procedures designed to meet confidentiality requirements, strengthening compliance and operational consistency.
Docutech Operator at Conlin's Copy Center (1999-11 – 2001-09)
- Managed contact, order fulfillment, and ongoing account maintenance for one of the organization's largest clients, ensuring accuracy, responsiveness, and consistent service quality.
- Organized and maintained both physical and digital storage of printed documents, supporting efficient retrieval, version control, and audit readiness.
- Gained hands‑on experience with Docutech 6180, 135, and 5090 systems, contributing to reliable production workflows and equipment operation
Store Manager at Payless Shoe Source (1997-09 – 1999-11)
- Increased profitability and sales by ensuring stock was fully represented, accurately rotated, and consistently aligned with customer demand.
- Participated actively in mall conferences to strengthen community relationships, stay informed on center‑wide initiatives, and support coordinated promotional efforts.
- Oversaw the performance of nine sales associates, setting clear goals, monitoring trends, and guiding day‑to‑day execution to maintain strong operational and sales results.
- Promoted from a mid‑volume store to a high‑volume location within one year, reflecting strong leadership, sales performance, and operational reliability
Technical Administrator at CompUSA (1995-10 – 1997-09)
- Managed ordering, receiving, and returning of computer repair parts, ensuring accurate inventory flow and timely support for technical teams.
- Maintained all warranty and extended‑warranty documentation with strong attention to detail, supporting compliance and efficient service processing.
- Built and sustained productive working relationships with vendors, suppliers, and major manufacturers such as Compaq, IBM, and Hewlett‑Packard, improving turnaround times and issue resolution.
- Coordinated on‑site service scheduling for system setup, customer education, and repair needs, ensuring smooth service delivery and positive client experiences.
- Reconciled monthly profit and loss statements and recovered more than $20,000 in vendor over‑charges within the first year through careful auditing and financial oversight.
Store Manager at Picway Shoes / Payless Shoe Source (1989-06 – 1995-10)
- Promoted twice within the first three years, demonstrating rapid advancement and strong capability in taking on expanded responsibilities.
- Drove the store to become the most profitable location and sustained that performance for more than two years through effective operations management and consistent revenue growth.
- Recruited, trained, and developed three employees who advanced into store manager roles, showcasing leadership strength and a track record of building high‑performing teams.
- Consistently achieved maximum bonus levels by applying deep product knowledge and accurately identifying customer needs, resulting in strong sales conversion and repeat business.
