Patricia Cox

Results-driven professional with extensive experience in marketing, customer relations, and operations across transportation, retail, and legal sectors. Proven ability to lead teams, resolve complex issues, and manage high-pressure situations. Skilled at stakeholder engagement, regulatory compliance, and implementing efficient operational processes. Recognized for exceptional communication, conflict resolution, and team leadership.

Digital Court Reporter - Parrot.US

(2024-01)

• Record and monitor legal proceedings, ensuring accuracy and compliance with court standards.
• Annotate and identify key testimony during live sessions.
• Manage exhibits and provide real-time readback/playback as needed.
• Support transcription processes and troubleshoot technical issues.
• Collaborate with legal teams to ensure accurate case documentation.

Administrative Manager - Comak Group, Inc.

(2022-09)

• Oversee office operations, including event planning, facilities management, and inventory control.
• Monitor budgets, track expenses, and assist in financial planning.
• Ensure compliance with company policies and regulations.
• Implement process improvements in response to organizational developments.

Special Projects Coordinator - Palm Tran

(2015-01 - 2022-08)

• Investigated transit incidents to determine liability, preparing evidence for Risk Management, law enforcement, and attorneys.
• Produced executive reports on operational and safety trends.
• Managed video archives for legal and compliance purposes.

Public Information Supervisor - Palm Tran

(2014-01 - 2014-12)

• Resolved complex customer complaints using investigative methods and video analysis.
• Monitored incoming complaints for accuracy, identified trends, and recommended improvements.
• Collaborated with departments to address service concerns effectively.

Marketing & Customer Service Manager - South Florida Vanpool / vRide

(2006-08 - 2014-01)

• Developed ridesharing programs for targeted organizations.
• Managed customer service operations, resolving disputes and facilitating group communications.
• Organized meetings and workshops to share updates and address concerns.

Assistant Station Manager / Station Trainer - Independence Air

(2003-01 - 2006-01)

• Directed daily airport operations to ensure safety and on-time performance.
• Trained and mentored staff in compliance with airline policies.

Lead Customer Supervisor - United Airlines

(2001-01 - 2003-01)

• Coordinated flight operations and resolved customer issues.
• Maintained efficient arrival and departure processes.

Manager - Comax Inc.

(1990-01 - 2001-01)

• Managed wholesale/retail operations, marketing strategies, and SOP development.
• Resolved customer disputes to maintain service quality.

BBA - Marketing - Bernard Baruch College, CUNY