Fransesca St John

Highly skilled customer service, court reporting and administrative expert seeking to further leverage expertise in dynamic client support and service-oriented roles.

Remote Legal Dictation Transcriber - Stentel Transcription - Springfield, Massachusetts

(2020-01)

• Provide transcription for New York Workers' Compensation attorneys in connection with Hartford Insurance Company
• Transcription dictation to include deposition summaries, memorandums and briefs
• Download files from a job board, perform transcription, and upload final transcript for a group of 20 plus attorneys

Administrative Office Assistant II - Rehab Medical, Inc. - Winter Haven, Florida

(2023-01 - 2024-12)

• Responsible for the coordination of the day-to-day operations of the assigned office and warehouse location
• Scheduled and routed delivery technicians as it relates to deliveries and pick up of medical equipment and service calls
• Received and coordinated calls from patients, sales representatives, and referral sources
• Coordinated tasks for completion by technicians and warehouse staff
• Managed office needs such as office supplies, repairs and services, mail, and payments
• Managed inventory levels of medical equipment
• Other tasks as assigned including transcription of meeting minutes

Court Reporter/Remote Legal Transcriber - Dynamic Court Reporters, Inc. - Fort Lauderdale, Florida

(2007-01 - 2022-12)

• Worked in both criminal and civil courts in the tri-county area of south Florida
• Performed real-time reporting services for a criminal court judge for approximately one year
• Transcribed digital audio files for digital reporters as requested

Stenographic Court Reporter - Coker Court Reporting - Bartow, Florida

(1997-01 - 2006-12)

• Reported depositions, criminal and civil hearings and trials in the central Florida area
• Produced rough ASCII upon client request
• Transcribed audiocassettes and CDs when needed

Flight Attendant - American Airlines/American Eagle Airlines/AMR

(1997-01 - 2001-12)

Approximately five years as a flight attendant with American and Delta Airlines performing standard attendant duties pertaining to both safety and service of customers and peers

• Gained invaluable experience relating to peoples and cultures of many varieties
• Completed inventory for restocking of airplanes for passenger meals and drinks, as well as cleaning supplies
• Prepared and served hot and cold meals and beverages to passengers
• Provided assistance in emergency situations on board the aircraft as needed

Flight Attendant - Delta Airlines

(1997-01 - 2001-12)

Bachelor of Arts - English - University of Tampa (1996-12)

Associate of Science - Court and Conference Reporting - Florida Metropolitan University – Tampa College (1996-12)