Patricia Lockheart

To use my proven track record, achievements, experiences, and skills for career advancement within our company. Knowledgeable patient representative offers demonstrated skills in case management and service coordination. Expertly handles complaints, inquiries and service questions to meet patient's access needs and correct problems related to care. Well-versed in policies, procedures, and standards.

ER Registrar - Colquitt Regional Medical Center

(2025-10 - 2026-03)

• Greet patients, register them in the Electronic Health System (EHS), and confirm identification
• Verify insurance coverage, insurance eligibility, and obtain necessary pre-certifications/authorizations
• Ensure compliance with EMTALA regulations and obtain necessary legal signatures/consents
• Collect co-pays and deductibles, and assist with financial counseling for self-pay patients
• Accurately update demographic, clinical, and billing data in the system
• Support nursing/clinical staff with administrative tasks and facilitate patient flow

Telephonic Care Navigator - Moultrie, GA

(2021-01 - 2025-10)

• Provides telephonic outreach to members on care and coverage gaps
• Ensure members have access to their primary care physician
• Provide members with information on community resources

Customer Advocacy Representative - Lexisnexis RiskSolutions - Alpharetta, GA

(2018-01 - 2019-01)

• Reviewed claims and resolved customer disputes
• Responded to customer inquires
• Research consumer profile and reports for final reporting documentation and accuracy

Patient Service Coordinator - Emory Healthcare, Inc. - Atlanta, GA

(2002-01 - 2017-01)

• Collaborated with multiple hospital departments to coordinate and schedule patientcare/appointments
• Registered patients, performed insurance verifications, and obtain insurance authorization
• Served as a liaison between physicians and patients
• Gathered patient history and reviewed patent files
• Entered prescription refills per patient requests
• Collected co-payments from patients and posted payments to patient accounts
• Ensured compliance to production and quality requirements

Head Start Family Advocate - Partnership for Community Action - Decatur, GA

(1996-01 - 2002-01)

• Conducted home visits to access, recruit, and register children and families in Head Startprograms
• Developed community partnerships to support program components
• Ensured the accuracy and completeness of consumer health information

Bachelor - Health Science - Strayer University

Associate - Medical Business - Asher School of Business (2000)

Certified Nursing Assistant Diploma - ETC Nursing School (1995)

High School Diploma - Atkieson County High School (1989)